CSA CERTIFIED SENIOR ADVISOR EXAM 2026
FULL PRACTICE QUESTIONS AND ANSWERS
◉ Back-to-back ticketing : An unethical ticketing practice in which
clients buy two round-trip discount tickets for less than the cost of
one round-trip ticket at full fare, thus circumventing certain
restrictions on the discount tickets by rearranging departures and
returns. Answer:
◉ Card mills : Organizations that sell travel agent identification
cards to the general public, under the guise of bona fide employment
in the travel industry, promoting access to travel industry discounts.
Answer:
◉ Doublebooking : An unethical reservations practice of booking
two reservations for an individual at the same time. Answer:
◉ Ethics : Moral principles of right conduct. Answer:
◉ Hidden-city ticketing : An unethical ticketing practice in which
clients buy a less expensive ticket with a connection then actually
end their trip at the connecting city. Answer:
,◉ Profession : An occupation requiring a specialized body of
knowledge. Answer:
◉ Professional : The term commonly used to describe people who
earn their living by practicing some skill or engaging in some activity
that requires expertise. Answer:
◉ Professionalism : The quality demonstrated by professionals who
possess the skills and knowledge to perform their jobs with
expertise and who are committed to the standards of the occupation
and to the interests of the client. Answer:
◉ Tickler files : Files that remind you to do something, to assist with
time management. Answer:
◉ Time log : A record of what you do and how long it takes you to do
it, to assist with time management. Answer:
◉ Clarity : Principle of business writing that refers to the ability to
write clearly. Answer:
◉ Completeness : Principle of business writing that involves
presenting all the facts your reader will need to understand and
respond to your message. Answer:
,◉ Conciseness : Principle of business writing that means writing the
message in as few words as possible. Answer:
◉ Copy : The written component of various marketing
communications, such as brochures and advertisements. Answer:
◉ Correctness : Principle of business writing that means ensuring
that what you've written is accurate. Answer:
◉ Courtesy : Principle of business writing that means including
remarks in your writing, showing consideration of your reader's
interests and feelings. Answer:
◉ Direct order : An organizational format that begins with the most
important information — usually the conclusion and perhaps a
recommendation. Answer:
◉ Email : Electronic mail; refers to communications sent from one
computer to another. Answer:
◉ Emoticon : Refers to emotion icons or symbols resembling a face
and used to express feelings in electronic messages. Answer:
, ◉ Editing : Cutting and rearranging text for final presentation.
Answer:
◉ Executive summary : A special kind of short report that condenses
a complex or lengthy subject into one concise page and may be
attached to the complete report. Answer:
◉ Hook : An opening line that pulls the reader into the story.
Answer:
◉ Informal research : Includes any type of fact gathering short of a
formal, controlled survey. Answer:
◉ Inverted pyramid : A style of writing in which key facts are up
front, generally in the first paragraph, and sometimes in the lead
sentence; supporting details follow in decreasing order of
importance. Answer:
◉ Netiquette : Refers to etiquette rules concerning the proper,
professional, and polite way to communicate with people online.
Answer:
◉ Press release : An organized method to disseminate news about
your business (also called a news release). Answer:
FULL PRACTICE QUESTIONS AND ANSWERS
◉ Back-to-back ticketing : An unethical ticketing practice in which
clients buy two round-trip discount tickets for less than the cost of
one round-trip ticket at full fare, thus circumventing certain
restrictions on the discount tickets by rearranging departures and
returns. Answer:
◉ Card mills : Organizations that sell travel agent identification
cards to the general public, under the guise of bona fide employment
in the travel industry, promoting access to travel industry discounts.
Answer:
◉ Doublebooking : An unethical reservations practice of booking
two reservations for an individual at the same time. Answer:
◉ Ethics : Moral principles of right conduct. Answer:
◉ Hidden-city ticketing : An unethical ticketing practice in which
clients buy a less expensive ticket with a connection then actually
end their trip at the connecting city. Answer:
,◉ Profession : An occupation requiring a specialized body of
knowledge. Answer:
◉ Professional : The term commonly used to describe people who
earn their living by practicing some skill or engaging in some activity
that requires expertise. Answer:
◉ Professionalism : The quality demonstrated by professionals who
possess the skills and knowledge to perform their jobs with
expertise and who are committed to the standards of the occupation
and to the interests of the client. Answer:
◉ Tickler files : Files that remind you to do something, to assist with
time management. Answer:
◉ Time log : A record of what you do and how long it takes you to do
it, to assist with time management. Answer:
◉ Clarity : Principle of business writing that refers to the ability to
write clearly. Answer:
◉ Completeness : Principle of business writing that involves
presenting all the facts your reader will need to understand and
respond to your message. Answer:
,◉ Conciseness : Principle of business writing that means writing the
message in as few words as possible. Answer:
◉ Copy : The written component of various marketing
communications, such as brochures and advertisements. Answer:
◉ Correctness : Principle of business writing that means ensuring
that what you've written is accurate. Answer:
◉ Courtesy : Principle of business writing that means including
remarks in your writing, showing consideration of your reader's
interests and feelings. Answer:
◉ Direct order : An organizational format that begins with the most
important information — usually the conclusion and perhaps a
recommendation. Answer:
◉ Email : Electronic mail; refers to communications sent from one
computer to another. Answer:
◉ Emoticon : Refers to emotion icons or symbols resembling a face
and used to express feelings in electronic messages. Answer:
, ◉ Editing : Cutting and rearranging text for final presentation.
Answer:
◉ Executive summary : A special kind of short report that condenses
a complex or lengthy subject into one concise page and may be
attached to the complete report. Answer:
◉ Hook : An opening line that pulls the reader into the story.
Answer:
◉ Informal research : Includes any type of fact gathering short of a
formal, controlled survey. Answer:
◉ Inverted pyramid : A style of writing in which key facts are up
front, generally in the first paragraph, and sometimes in the lead
sentence; supporting details follow in decreasing order of
importance. Answer:
◉ Netiquette : Refers to etiquette rules concerning the proper,
professional, and polite way to communicate with people online.
Answer:
◉ Press release : An organized method to disseminate news about
your business (also called a news release). Answer:
