WELLCARE ACT MASTERY EXAM 2026
QUESTIONS WITH VERIFIED ANSWERS
EnrollmentYapplicationsYmust gbe greceived gby gWellcare gno glater gthan g calendar gday(s)
gfollowingYreceipt gfrom gthe gbeneficiary. g- gCORRECT gANSWER g-1
Which gelements gare gavailable gas gpart gof gWellcare's gSales gSupport gmodel? g- gCORRECT
gANSWER g- gAll gof gthese
Low-Income gSubsidy g(LIS), gwhich gis goften greferred gto gas gExtra gHelp, greduces gall gPart gD gplan
gpremiums g- gCORRECT gANSWER g-False
Prior gto gcompleting gthe genrollment gform, gbroker/agents gshould galways gconfirm gthe gbeneficiary's
gprimary gcare gprovider g(PCP) gand/or gspecialists g- gCORRECT gANSWER g-True
At gthe gend gof gthis gcourse, gthere gwill gbe ga gMastery gExam. gAgents gmust gachieve ga gpassing
gscore gof g85% gor ghi ggher gto gsuccessfully gcomplete gthis gcourse g- gCORRECT gANSWER g-True
Brokers/Agents gmay gbe ginvestigated gafter gbeing gsuspected gof gnoncompliant gactivity greported
,gthrough ga g- gCORRECT gANSWER g-Complaint gTracking gModule g(CTM)
Grievance
Secret gShop gFinding
AYbroker/agent gwho ghas gnever ghad gany gverbal gwarnings gcannot gbe gissued ga gCorrective gAction
gPlan. g- gCORRECT gANSWER g-False
Wellcare gdoes gnot gneed gto gbe ginformed gof gall gmarketing/sales gevents gat gwhich gplans gor gmaterials
gwill gbe gp gresented gor gdistributed g(formaland ginformal). g- gCORRECT gANSWER g-False
Marketing gbenefits gin ga gservice garea gwhere gthose gbenefits gare gnot gavailable gis gprohibited gand
gconsidered gmisleading gunless gthat gis gunavoidable gbecause gof glocal/regional gor gmedia guse. g-
gCORRECT gANSWER g-True
, CustomPoint gsales gmaterial gorder gdates gwill gbe gposted gon gWellcare.com g- gCORRECT gANSWER g-False
The gonline gCentene gWorkbench gself-service gportal genables gyou gto g- gCORRECT gANSWER g-All gof gthese
The gTPMO gdisclaimer gmust gbe gused gby gany gTPMO gthat gsells gplans gon gbehalf gof gmore gthan
gone gMAYplan gpr govider. gThe gdisclaimer gmust gbe: g- gCORRECT gANSWER g-
Included gin gany gmarketing gmaterials, gincluding gprint gmaterials gand gtelevision gadvertisements
gdeveloped, gused, gor gdistributed gby gthe gTPMO.
Verbally gconveyed gwithin gthe gfirst gminute gof ga gsales gcall.
Prominently gdisplayed gon gTPMO gwebsites g(regardless gof gcontent).
Electronically gconveyed gwhen gcommunicating gwith ga gbeneficiary gthrough gemail, gonline gchat, gor gother
gelec gtronic gmeans gof gcommunication g(regardless gof gcontent).
Brokers/Agents gcan gaccess gthe gfollowing gresources gunder gthe gShared gResources gsection gin
gCentene gWork gbench. g- gCORRECT gANSWER g-All gof gthese
Which gof gthe gfollowing gis gnot gan gexample gof gProtected gHealth gInformation g(PHI)? g- gCORRECT
gANSWER g- gLibrary gCard
QUESTIONS WITH VERIFIED ANSWERS
EnrollmentYapplicationsYmust gbe greceived gby gWellcare gno glater gthan g calendar gday(s)
gfollowingYreceipt gfrom gthe gbeneficiary. g- gCORRECT gANSWER g-1
Which gelements gare gavailable gas gpart gof gWellcare's gSales gSupport gmodel? g- gCORRECT
gANSWER g- gAll gof gthese
Low-Income gSubsidy g(LIS), gwhich gis goften greferred gto gas gExtra gHelp, greduces gall gPart gD gplan
gpremiums g- gCORRECT gANSWER g-False
Prior gto gcompleting gthe genrollment gform, gbroker/agents gshould galways gconfirm gthe gbeneficiary's
gprimary gcare gprovider g(PCP) gand/or gspecialists g- gCORRECT gANSWER g-True
At gthe gend gof gthis gcourse, gthere gwill gbe ga gMastery gExam. gAgents gmust gachieve ga gpassing
gscore gof g85% gor ghi ggher gto gsuccessfully gcomplete gthis gcourse g- gCORRECT gANSWER g-True
Brokers/Agents gmay gbe ginvestigated gafter gbeing gsuspected gof gnoncompliant gactivity greported
,gthrough ga g- gCORRECT gANSWER g-Complaint gTracking gModule g(CTM)
Grievance
Secret gShop gFinding
AYbroker/agent gwho ghas gnever ghad gany gverbal gwarnings gcannot gbe gissued ga gCorrective gAction
gPlan. g- gCORRECT gANSWER g-False
Wellcare gdoes gnot gneed gto gbe ginformed gof gall gmarketing/sales gevents gat gwhich gplans gor gmaterials
gwill gbe gp gresented gor gdistributed g(formaland ginformal). g- gCORRECT gANSWER g-False
Marketing gbenefits gin ga gservice garea gwhere gthose gbenefits gare gnot gavailable gis gprohibited gand
gconsidered gmisleading gunless gthat gis gunavoidable gbecause gof glocal/regional gor gmedia guse. g-
gCORRECT gANSWER g-True
, CustomPoint gsales gmaterial gorder gdates gwill gbe gposted gon gWellcare.com g- gCORRECT gANSWER g-False
The gonline gCentene gWorkbench gself-service gportal genables gyou gto g- gCORRECT gANSWER g-All gof gthese
The gTPMO gdisclaimer gmust gbe gused gby gany gTPMO gthat gsells gplans gon gbehalf gof gmore gthan
gone gMAYplan gpr govider. gThe gdisclaimer gmust gbe: g- gCORRECT gANSWER g-
Included gin gany gmarketing gmaterials, gincluding gprint gmaterials gand gtelevision gadvertisements
gdeveloped, gused, gor gdistributed gby gthe gTPMO.
Verbally gconveyed gwithin gthe gfirst gminute gof ga gsales gcall.
Prominently gdisplayed gon gTPMO gwebsites g(regardless gof gcontent).
Electronically gconveyed gwhen gcommunicating gwith ga gbeneficiary gthrough gemail, gonline gchat, gor gother
gelec gtronic gmeans gof gcommunication g(regardless gof gcontent).
Brokers/Agents gcan gaccess gthe gfollowing gresources gunder gthe gShared gResources gsection gin
gCentene gWork gbench. g- gCORRECT gANSWER g-All gof gthese
Which gof gthe gfollowing gis gnot gan gexample gof gProtected gHealth gInformation g(PHI)? g- gCORRECT
gANSWER g- gLibrary gCard
