Phoenix Fire Department Customer Service Standards: A Study Guide,
Exams of Advanced Education
The Phoenix Firefighters' _______ __ _______ _______ is defined as the
continuous rapid response and delivery of all services through
professionalism, integrity, and respect. - ANSWERStandard of Customer
Service
The Phoenix Fire Department was established in ____ to defend lives and
property from the destructive force of fire. - ANSWER1886
Our members, through hard work and dedication, have built an unmatched
______ of service and professionalism. - ANSWERlegacy
The core of our strength comes from our members' fundamental execution of
- ANSWERexcellent customer service, high professional standards and our
personal pride.
Members of the Phoenix Fire Department are held to a very high standard,
but the highest standard of service is the one we have set ___ _________ -
ANSWERfor ourselves.
, The membership of the Phoenix Fire Department expects _________
___________ and ______ __________ in every aspect of our performance.
These represent the most distinguishing factors related to our perpetual
commitment to excellent customer service. - ANSWERunyielding
professionalism
personal accountability
As it relates to our Standard of Customer Service, our position in the Phoenix
Fire Department is ________. Our customers see the highly recognizable
_____ that immediately identifies us as members of the Phoenix Fire
Department. - ANSWERirrelevant
uniform
As a whole we are respected, trusted, admired and identified by our -
ANSWERuniforms, our vehicles, and the manner in which we serve.
Our conduct both on and off duty must be ______. Members of the Phoenix
Fire Department hold themselves to a ______ _______. - ANSWERexemplary
higher standard
A single misstep by a ______ tarnishes the reputation of us all. Failure to
comply with the Phoenix Fire Department ________ __ _______ _______ will
not be tolerated by the community we serve, our leaders, or each other. -
ANSWERmember
Exams of Advanced Education
The Phoenix Firefighters' _______ __ _______ _______ is defined as the
continuous rapid response and delivery of all services through
professionalism, integrity, and respect. - ANSWERStandard of Customer
Service
The Phoenix Fire Department was established in ____ to defend lives and
property from the destructive force of fire. - ANSWER1886
Our members, through hard work and dedication, have built an unmatched
______ of service and professionalism. - ANSWERlegacy
The core of our strength comes from our members' fundamental execution of
- ANSWERexcellent customer service, high professional standards and our
personal pride.
Members of the Phoenix Fire Department are held to a very high standard,
but the highest standard of service is the one we have set ___ _________ -
ANSWERfor ourselves.
, The membership of the Phoenix Fire Department expects _________
___________ and ______ __________ in every aspect of our performance.
These represent the most distinguishing factors related to our perpetual
commitment to excellent customer service. - ANSWERunyielding
professionalism
personal accountability
As it relates to our Standard of Customer Service, our position in the Phoenix
Fire Department is ________. Our customers see the highly recognizable
_____ that immediately identifies us as members of the Phoenix Fire
Department. - ANSWERirrelevant
uniform
As a whole we are respected, trusted, admired and identified by our -
ANSWERuniforms, our vehicles, and the manner in which we serve.
Our conduct both on and off duty must be ______. Members of the Phoenix
Fire Department hold themselves to a ______ _______. - ANSWERexemplary
higher standard
A single misstep by a ______ tarnishes the reputation of us all. Failure to
comply with the Phoenix Fire Department ________ __ _______ _______ will
not be tolerated by the community we serve, our leaders, or each other. -
ANSWERmember
