WELLCARE ACT MASTERY 2026 EXAM QUESTIONS AND
ANSWERS GUARANTEE A+
✔✔Which of the following are examples of potential disciplinary actions that could be
issues against an agent? ( Select all that apply) - ✔✔Verbal coaching
Monitoring action plan
Termination not for cause
Written warning
✔✔One way for you, an agent, to help WellCare with maintaining a high Star Rating is
to encourage your members to complete the HRA in a timely fashion - ✔✔True
✔✔You may advertise using the WellCare name and/or logo without prior approval from
WellCare - ✔✔False
✔✔The Personalized URL (PURL) can be used to enroll beneficiaires into a WellCare
plan when you are in the home - ✔✔False
✔✔Which of the following is/are the benefits of the Appointment Verification Line (AVL)
via a phone call with the beneficiary? (Select all that apply) - ✔✔AVL telephonically
records SOA via a phone call with the beneficiary
Records and saves the Scope of Appointment (SOA) per CMS regulations via a live
agent speaking with the beneficiary
Provides an Appointment ID to use for an agent-assisted online application
✔✔An agent may use the Personalized URL (PURL) to compliantly submit an
enrollment application on behalf of their beneficiary. - ✔✔False
✔✔Per CMS guidelines, you can take a 2020 application beginning October 1, 2019 but
the application cannot be submitted until October 15, 2019 - ✔✔False
✔✔The True Out-of-Pocket (TrOOP) for 2020 will be: - ✔✔$6,350
✔✔For plan year 2020, Wellcare standalone Prescription Drug Plans (PDP) will offer
the same 90-day Preferred Mail Order benefit as 2019:
*Tier 1 copay of $0
*Tier 2 and Tier 3 copay of 2.5x the 30 day Preferred - ✔✔True
✔✔For plan year 2020, WellCare has expanded and enhanced product offering across
the country. - ✔✔True
ANSWERS GUARANTEE A+
✔✔Which of the following are examples of potential disciplinary actions that could be
issues against an agent? ( Select all that apply) - ✔✔Verbal coaching
Monitoring action plan
Termination not for cause
Written warning
✔✔One way for you, an agent, to help WellCare with maintaining a high Star Rating is
to encourage your members to complete the HRA in a timely fashion - ✔✔True
✔✔You may advertise using the WellCare name and/or logo without prior approval from
WellCare - ✔✔False
✔✔The Personalized URL (PURL) can be used to enroll beneficiaires into a WellCare
plan when you are in the home - ✔✔False
✔✔Which of the following is/are the benefits of the Appointment Verification Line (AVL)
via a phone call with the beneficiary? (Select all that apply) - ✔✔AVL telephonically
records SOA via a phone call with the beneficiary
Records and saves the Scope of Appointment (SOA) per CMS regulations via a live
agent speaking with the beneficiary
Provides an Appointment ID to use for an agent-assisted online application
✔✔An agent may use the Personalized URL (PURL) to compliantly submit an
enrollment application on behalf of their beneficiary. - ✔✔False
✔✔Per CMS guidelines, you can take a 2020 application beginning October 1, 2019 but
the application cannot be submitted until October 15, 2019 - ✔✔False
✔✔The True Out-of-Pocket (TrOOP) for 2020 will be: - ✔✔$6,350
✔✔For plan year 2020, Wellcare standalone Prescription Drug Plans (PDP) will offer
the same 90-day Preferred Mail Order benefit as 2019:
*Tier 1 copay of $0
*Tier 2 and Tier 3 copay of 2.5x the 30 day Preferred - ✔✔True
✔✔For plan year 2020, WellCare has expanded and enhanced product offering across
the country. - ✔✔True
