,Table of Contents
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Chapter 01 Introduction to Operations Management Cha
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pter 02 Competitiveness, Strategy, and Productivity
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Chapter 03 Forecasting dt dt
Chapter 04 Product and Service Design
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Chapter 04S Reliability dt dt
Chapter 05 Strategic Capacity Planning for Products and ServicesC
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hapter 05S Decision Theory
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Chapter 06 Process Selection and Facility LayoutC
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hapter 07 Work Design and Measurement Chapte
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r 07S Learning Curves
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Chapter 08 Location Planning and AnalysisC
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hapter 08S The Transportation Model Chapt
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er 09 Management of Quality Chapter 10
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Quality Control dt
Chapter 10S Acceptance Sampling dt dt dt
Chapter 11 Aggregate Planning and Master Scheduling
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Chapter 12 MRP and ERP dt dt dt dt
Chapter 13 Inventory Management dt dt dt dt
Chapter 14 JIT and Lean Operations
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Chapter 14S Maintenance dt dt
Chapter 15 Supply Chain Management
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Chapter 16 Scheduling dt dt
Chapter 17 Project Management dt dt dt
, Chapter 18 Management of Waiting Lines
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Chapter 19 Linear Programming
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Chapter 01 Introduction to Operations Management dt dt dt dt dt
Student:
1. Operations managers are responsible for assessing consumer wants and needs and selling andp
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romoting the organization's goods or services.
dt dt dt dt dt
True False
2. Often, the collective success or failure of companies' operations functions will impact theabili
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ty of a nation to compete with other nations.
dt dt dt dt dt dt dt dt
True False
3. Companies are either producing goods or delivering services. This means that only one of thetwo
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types of operations management strategies are used.
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True False
4. Operations, marketing, and finance function independently of each other in mostor
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ganizations.
True False
5. The greater the degree of customer involvement, the more challenging the design andm
dt dt dt dt dt dt dt dt dt dt dt dt td
anagement of operations. dt dt
True False
, 6. Goods producing organizations are not involved in service activities.Tr
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ue False
7. Service operations require additional inventory because of the unpredictability of consumerde
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mand.
True False
8. The value of outputs is measured by the prices customers are willing to pay for goods orser
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vices.
True False
9. The use of models will guarantee the best possible decisions.Tr
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ue False
10. People who work in the field of operations should have skills that include both knowledgeand
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people skills.
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True False
11. Assembly lines achieved productivity but at the expense of standard of living.Tr
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ue False
12. The operations manager has primary responsibility for making operations system designde
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cisions, such as system capacity and location of facilities.
dt dt dt dt dt dt dt dt
True False
13. The word "technology" is used only to refer to "information technology".
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True False
dt dt
Chapter 01 Introduction to Operations Management Cha
dt dt dt dt dt dt
pter 02 Competitiveness, Strategy, and Productivity
dt dt dt dt dt td
Chapter 03 Forecasting dt dt
Chapter 04 Product and Service Design
dt dt dt dt dt td
Chapter 04S Reliability dt dt
Chapter 05 Strategic Capacity Planning for Products and ServicesC
dt dt dt dt dt dt dt dt td
hapter 05S Decision Theory
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Chapter 06 Process Selection and Facility LayoutC
dt dt dt dt dt dt td
hapter 07 Work Design and Measurement Chapte
dt dt dt dt dt dt
r 07S Learning Curves
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Chapter 08 Location Planning and AnalysisC
dt dt dt dt dt td
hapter 08S The Transportation Model Chapt
dt dt dt dt dt
er 09 Management of Quality Chapter 10
dt dt dt dt dt dt dt
Quality Control dt
Chapter 10S Acceptance Sampling dt dt dt
Chapter 11 Aggregate Planning and Master Scheduling
dt dt dt dt dt dt td
Chapter 12 MRP and ERP dt dt dt dt
Chapter 13 Inventory Management dt dt dt dt
Chapter 14 JIT and Lean Operations
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Chapter 14S Maintenance dt dt
Chapter 15 Supply Chain Management
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Chapter 16 Scheduling dt dt
Chapter 17 Project Management dt dt dt
, Chapter 18 Management of Waiting Lines
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Chapter 19 Linear Programming
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Chapter 01 Introduction to Operations Management dt dt dt dt dt
Student:
1. Operations managers are responsible for assessing consumer wants and needs and selling andp
dt dt dt dt dt dt dt dt dt dt dt dt td
romoting the organization's goods or services.
dt dt dt dt dt
True False
2. Often, the collective success or failure of companies' operations functions will impact theabili
dt dt dt dt dt dt dt dt dt dt dt dt td
ty of a nation to compete with other nations.
dt dt dt dt dt dt dt dt
True False
3. Companies are either producing goods or delivering services. This means that only one of thetwo
dt dt dt dt dt dt dt dt dt dt dt dt dt dt td d
types of operations management strategies are used.
t dt dt dt dt dt dt
True False
4. Operations, marketing, and finance function independently of each other in mostor
dt dt dt dt dt dt dt dt dt dt td
ganizations.
True False
5. The greater the degree of customer involvement, the more challenging the design andm
dt dt dt dt dt dt dt dt dt dt dt dt td
anagement of operations. dt dt
True False
, 6. Goods producing organizations are not involved in service activities.Tr
dt dt dt dt dt dt dt dt td
ue False
7. Service operations require additional inventory because of the unpredictability of consumerde
dt dt dt dt dt dt dt dt dt dt td
mand.
True False
8. The value of outputs is measured by the prices customers are willing to pay for goods orser
dt dt dt dt dt dt dt dt dt dt dt dt dt dt dt dt td
vices.
True False
9. The use of models will guarantee the best possible decisions.Tr
dt dt dt dt dt dt dt dt dt td
ue False
10. People who work in the field of operations should have skills that include both knowledgeand
dt dt dt dt dt dt dt dt dt dt dt dt dt dt td dt
people skills.
dt
True False
11. Assembly lines achieved productivity but at the expense of standard of living.Tr
dt dt dt dt dt dt dt dt dt dt dt td
ue False
12. The operations manager has primary responsibility for making operations system designde
dt dt dt dt dt dt dt dt dt dt td
cisions, such as system capacity and location of facilities.
dt dt dt dt dt dt dt dt
True False
13. The word "technology" is used only to refer to "information technology".
dt dt dt dt dt dt dt dt dt dt
True False