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Application, 4th Canadian Edition
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by Gary Bissonette
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Complete Chapter Solutions Manual are
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included (Ch 1 to 14) l l l l
** Immediate Download
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** Swift Response
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** All Chapters included
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** Excel Files included
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, INSTRUCTOR’Sl MANUAL
Chapterl1:lUnderstandinglandlManaginglToday’slBusinesslEnterprise
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ChapterlSummary
Inlthislchapter,lwelhaveldescribedlthelnatureloflbusinesslandldiscussedlthelwayslinlwhichlbusinesses
lstriveltolmaintainltheirlviabilitylandlrelevancylthroughlinteractinglwithlthelmarketplacelinlwaysltha
tlmeetlthelneeds,lwants,landldesireslofltargetedlcustomers.lOurldiscussionlfocusedlonlthelinteraction
loflbusinesslaslalcommerciallendeavour,lguidedlbylemployeelinteractionlandlsupportedlbylorganizat
ionallefficiencylandlstructure.lThislprocesslresultslinltheldevelopmentloflalbusinesslsystemlandlulti
matelylalbusinesslmodel,lwhichltogetherlareldesignedltoldeliverldesiredlgoodslandlservicesltolthelm
arketplace.lUtilizinglproductivelresourceslatltheirldisposall(assets,llabour,lcapital,landlmanagerialla
cumen),lbusinesseslseekltolcreateldemand,lgeneratelrevenue,landldrivelalprofitlfromlthelsaleloflsuch
lgoodslandlservices,ltherebylensuringltheirllong-
termlprofitabilitylandlgrowth.lWhilelstrivinglforlprofitability,lbusinesseslarelbeinglincreasinglylcha
llengedlbylcustomers,landlthelmarketplacelatllarge,ltolbelgoodlcorporatelcitizens,lacknowledginglth
eirlresponsibilityltolactlinlalsociallylacceptablelmannerlandlrespectinglthelfinitelnaturelandlscarcitylo
flresources.lThislevolvinglrequirementloflbusinesseslislresultinglinlalsignificantlemphasislonlresour
celsustainabilitylandlenvironmentallinitiatives.
Tolhelplyoultolunderstandlwhylsomelcompanieslarelmorelsuccessfullthanlothers,lthislchapter’slfocu
slemphasizesl(atlalmacrollevel)lthelimportanceloflpositioning,landldevelopinglandlcommunicatingla
lvaluelpropositionltolthelcustomerlgrouplthatlalbusinesslisltryingltolattract,linlalmannerlthatldifferent
iateslthelbusiness’slproductslandlserviceslfromlthoseloflitsldirectlcompetitorslandlthatlattemptsltolde
veloplandlsustainlalcompetitiveladvantagelinlthelmarketplace.lThelcreationloflthislvaluelproposition
ltakeslintolconsiderationlbothltangiblelandlintangiblelbenefitslthatlthelproductlorlserviceloffers,landll
ooksltoldeterminelthelextentlatlwhichlpricelwilllbecomelalkeyldecisionlcriterionlwithinlthelcustomer
’slpurchaseldecision.lThelchapterlcloseslwithlaldiscussionlassociatedlwithlthelimportancelandlinterr
elationshiplbetweenlstrategylandltacticsl andlthelneedlforlmanagersltolrecognizelthatlinlorderltolbelsu
ccessful,lbusinesseslnotlonlylhaveltolproperlyldeveloplalplanlforlservinglthelmarketplace,lbutlalsolm
ustlbeleffectivelinlthelimplementationloflthislplan.
LearninglObjectives
Thislchapterlisldesignedltolprovidelstudentslwith:
1. Almacro-levellunderstandingloflwhatlbusinesslis
2. Anloverviewloflthelmajorlcomponentsloflalbusinesslmodellandlhowltheirlsuccessful
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, INSTRUCTOR’Sl MANUAL
developmentlandlexecutionldetermineslbusinesslperformance
3. Anlawarenesslofltheloverarchinglroleloflthelbusinesslownerlorl“C-
suite”lmanagementlteam
4. Anlunderstandingloflhowlbusinesseslplan
5. Exposureltolthelconceptloflvisionarylleadership
6. VialalManagementlReflection,lanloverviewloflthelrelationshiplbetweenlbusinesslstrategylan
dlbusinesslmodelldevelopment,landlthelimportanceloflsuccessfullylexecutinglbothlforlalbusi
nessltolachievelitslidentifiedlobjectives
AdvancedlTopicsltolEnhancelLearningl–lApplicablelSupportinglAppendices
Thelfollowingladditionallappendiceslcanlbeladdedltoltheldeliveryloflthislchapter’slmaterialslforlinstructorsli
nterestedlinlofferinglanladvancelunderstandingloflalparticularlsubjectlmatter.
AppendixlAl–lAnalyzinglBusinesslSituationsl(SCQAlMethod)
AppendixlBl–lThelBusinesslModellandlProfitability
ManagementlReflectionl–lThelBusinesslDecision-MakinglLandscape
Beinglinlbusinesslgoeslbeyondlsimplyldevelopinglyourlvaluelpropositionlandlunderstandinglitslasse
tlbaselandlcostlstructure.lItlislaboutlbeinglableltolunderstandlthelmacrolenvironmentlaroundlyou;lthel
resources,lcapability,landlcapacitylthatlyoulpossess;landlthelabilityltolcommunicateltolthelmarketpl
aceltheluniquenesslandlimportanceloflthelproducts/serviceslyouloffer.lAtlitslcorelbase,ldevelopingla
ndlmanaginglalbusinesslrequireslitslowners/managerslto:
• createlalvisionloflthelopportunitylinlthelmarketplace
• confirmlthatlthelmarketlsizeloflcustomerslisllargelenoughlthat,loncelcommercialized,lthelop
portunitylcanlenablelthelorganizationltolmakelalprofitlandlsustainlthislprofitabilitylforlthela
nticipatedlplanninglcyclelandlbeyond
• confirmlthatlalpositionlwithinlthelmarketlislfeasible,lwhichlwilllenablelthelcompanyltolco
mpetelinlalmannerlthatlislsuperiorltolitsldirectlcompetition
• confirmlthatlthelmarketlsituationlwilllstaylconstantllonglenoughlforlthelbusinesslplanltolbel
developedlandlexecutedlconfirmlthatlthelbusinesslhaslthelresourcelbaselandlthelcapabilityl
tolexecutelthelstrategy
• executelthelstrategylinlanlefficientlandleffectivelmanner,lachievinglthelobjectiveslsetlfo
rthlwithinlthelbusinesslplanlcreated
Aslthislprocessldemonstratesl(seelFigurel1.12),lbeinglinlbusinesslislreallylalquestionlofldevelopingl
strategylandlexecutingltacticslacrosslyourlbusinesslmodel.lStrategylisltheldevelopmentloflplansland
ldecisionslthatlwilllguideltheldirectionloflthelfirmlandldeterminelitsllong-
termlperformance.lStrategylfocuseslonlthelvisionloflthelfirmlandlthelopportunitylitlbelieveslexistslin
lthelmarketplace.lItlalsolcheckslthatlthellifelexpectancyloflthelproductlorlservicelisllonglenoughltole
nsurelthatlthelinitiallinvestmentlcanlbelrecoveredlandlthatlthelfirmlcanlmakelalprofit.lFinally,lstrateg
yldevelopmentlassesseslwhetherlthelfirmlhaslthelcompetencieslandlresourcesltolcompetelinlthisltar
getedlmarket.lTacticslarelthelimmediate-termlactionslthatlalfirmlexecuteslto
1-2
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