ISOM 351 EXAM 2 CORRECT 100%
Quality Circles - ANSWERAnother name for problem-solving teams; small groups of
supervisors and employees who meet to identify, analyze, and solve process and
quality problems
Special-purpose teams - ANSWERGroups that address issues of paramount concern to
management, labor, or both
Self-managed team - ANSWERA small group of employees who work together to
produce a major portion, or sometimes all, of a service or product
Continuous improvement - ANSWERThe philosophy of continually seeking ways to
improve processes based on a Japanese concept called kaizen
When considering the plan-do-study-act cycle for problem solving, instructing other
employees in the use of the new process occurs in the [x]________ step. - ANSWERact
On a control chart, a type I error occurs when the employee concludes that the process
is in control when it is actually out of statistical control. - ANSWERFalse
A metal-cutting operation has a target value of 20 and consistently averages 19.8 with a
standard deviation of 0.5. The design engineers have established an upper specification
limit of 22 and a lower specification limit of 18. What is the process capability index?
Please use one decimal place. - ANSWER1.2
ISO 9001:2008 standards provide strict guidelines for how products are to be produced.
- ANSWERFalse
The Baldrige Performance Excellence Program considers a company's business results
but ISO 9001:2008 registration does not. - ANSWERTrue
External Failure Costs - ANSWERCosts that arise when a defect is discovered after the
customer receives the service or product
Prevention Costs - ANSWERCosts associated with preventing defects before they
happen
Internal Failure Costs - ANSWERCosts resulting from defects that are discovered
during the production of a service or product
Defect - ANSWERAny instance when a process fails to satisfy its customer
Appraisal Costs - ANSWERCosts incurred when the firm asseses the performance level
of its processes
, Warranty - ANSWERA written guarantee that the producer will replace or repair
defective parts or perform the service to the customer's satisfaction
The investment a company makes in training employees to perform their duties and
redesigning products and processes to improve them would be categorized as
prevention costs. - ANSWERTrue
Process centering is shown by an x-bar chart. - ANSWERTrue
One of the principles that total quality management (TQM) stresses is customer
satisfaction. - ANSWERTrue
[x]_________ are the purely random, unidentifiable sources of variation that are
unavoidable with the current process, while the [y]_________ are any variation-causing
factors that can be identified and eliminated. - ANSWERCommon causes of variation
assignable causes of variation
A(n) [x]___________ is an error that occurs when the employee concludes that the
process is out of control based on a sample result that falls outside the control limits,
when in fact it was due to pure randomness. A(n) [y]_________, on the other hand, is
an error that occurs when the employee concludes that the process is in control and
only randomness is present, when actually the process is out of statistical control. -
ANSWERType1
Type 2
The Six Sigma five-step approach contains the elements define, measure, analyze,
improve, and control. - ANSWERTrue
[x]__________ is a comprehensive and flexible system for achieving, sustaining, and
maximizing business success through intensive data analysis and process
management, improvement and reengineering. - ANSWERSix Sigma
Appraisal costs are associated with preventing defects before they happen. -
ANSWERFalse
ISO 9001:2008 - ANSWERA set of standards governing documentation of a quality
program
ISO 26000:2010 - ANSWERInternational guidelines for organizational social
responsibility
ISO 14000:2004 - ANSWERDocumentation standards that require participating
companies to keep track of their raw materials use and their generation, treatment, and
disposal of hazardous wastes
Quality Circles - ANSWERAnother name for problem-solving teams; small groups of
supervisors and employees who meet to identify, analyze, and solve process and
quality problems
Special-purpose teams - ANSWERGroups that address issues of paramount concern to
management, labor, or both
Self-managed team - ANSWERA small group of employees who work together to
produce a major portion, or sometimes all, of a service or product
Continuous improvement - ANSWERThe philosophy of continually seeking ways to
improve processes based on a Japanese concept called kaizen
When considering the plan-do-study-act cycle for problem solving, instructing other
employees in the use of the new process occurs in the [x]________ step. - ANSWERact
On a control chart, a type I error occurs when the employee concludes that the process
is in control when it is actually out of statistical control. - ANSWERFalse
A metal-cutting operation has a target value of 20 and consistently averages 19.8 with a
standard deviation of 0.5. The design engineers have established an upper specification
limit of 22 and a lower specification limit of 18. What is the process capability index?
Please use one decimal place. - ANSWER1.2
ISO 9001:2008 standards provide strict guidelines for how products are to be produced.
- ANSWERFalse
The Baldrige Performance Excellence Program considers a company's business results
but ISO 9001:2008 registration does not. - ANSWERTrue
External Failure Costs - ANSWERCosts that arise when a defect is discovered after the
customer receives the service or product
Prevention Costs - ANSWERCosts associated with preventing defects before they
happen
Internal Failure Costs - ANSWERCosts resulting from defects that are discovered
during the production of a service or product
Defect - ANSWERAny instance when a process fails to satisfy its customer
Appraisal Costs - ANSWERCosts incurred when the firm asseses the performance level
of its processes
, Warranty - ANSWERA written guarantee that the producer will replace or repair
defective parts or perform the service to the customer's satisfaction
The investment a company makes in training employees to perform their duties and
redesigning products and processes to improve them would be categorized as
prevention costs. - ANSWERTrue
Process centering is shown by an x-bar chart. - ANSWERTrue
One of the principles that total quality management (TQM) stresses is customer
satisfaction. - ANSWERTrue
[x]_________ are the purely random, unidentifiable sources of variation that are
unavoidable with the current process, while the [y]_________ are any variation-causing
factors that can be identified and eliminated. - ANSWERCommon causes of variation
assignable causes of variation
A(n) [x]___________ is an error that occurs when the employee concludes that the
process is out of control based on a sample result that falls outside the control limits,
when in fact it was due to pure randomness. A(n) [y]_________, on the other hand, is
an error that occurs when the employee concludes that the process is in control and
only randomness is present, when actually the process is out of statistical control. -
ANSWERType1
Type 2
The Six Sigma five-step approach contains the elements define, measure, analyze,
improve, and control. - ANSWERTrue
[x]__________ is a comprehensive and flexible system for achieving, sustaining, and
maximizing business success through intensive data analysis and process
management, improvement and reengineering. - ANSWERSix Sigma
Appraisal costs are associated with preventing defects before they happen. -
ANSWERFalse
ISO 9001:2008 - ANSWERA set of standards governing documentation of a quality
program
ISO 26000:2010 - ANSWERInternational guidelines for organizational social
responsibility
ISO 14000:2004 - ANSWERDocumentation standards that require participating
companies to keep track of their raw materials use and their generation, treatment, and
disposal of hazardous wastes
