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1. The primary responsibility of a hospitality facilities supervisor is to
A. Manage guest reservations
B. Oversee food and beverage operations
C. Ensure safe, efficient, and well-maintained physical facilities
D. Handle marketing and promotions
Correct Answer: C
Rationale: Facilities supervisors focus on maintenance, safety,
compliance, and operational readiness of the property’s physical
assets.
2. Preventive maintenance programs are most effective when they
are
A. Performed only after equipment fails
B. Outsourced entirely
C. Scheduled regularly based on manufacturer guidelines
D. Conducted only during low occupancy
Correct Answer: C
Rationale: Regular, scheduled preventive maintenance reduces
, breakdowns, extends equipment life, and lowers long-term
costs.
3. Which system is most critical for maintaining guest safety during a
power outage?
A. HVAC system
B. Lighting dimmers
C. Emergency power generator
D. Elevator control panel
Correct Answer: C
Rationale: Emergency generators ensure essential systems such
as lighting, alarms, and life-safety equipment remain
operational.
4. A facilities supervisor should prioritize which action when a water
leak is discovered in a guest room?
A. Notify accounting
B. Wait until checkout
C. Shut off the water source and mitigate damage
D. Schedule next-day inspection
Correct Answer: C
Rationale: Immediate action prevents further property damage
and reduces safety hazards.
5. The primary purpose of a work order system is to
A. Track employee attendance
B. Manage vendor contracts
C. Document and prioritize maintenance tasks
D. Schedule guest services
Correct Answer: C
Rationale: Work order systems ensure maintenance requests are
logged, tracked, and resolved efficiently.
,6. Which fire protection feature is designed to suppress flames
automatically?
A. Smoke detectors
B. Fire extinguishers
C. Sprinkler system
D. Alarm pull stations
Correct Answer: C
Rationale: Sprinkler systems activate automatically to control or
extinguish fires.
7. HVAC preventive maintenance most directly impacts
A. Landscaping costs
B. Guest satisfaction and energy efficiency
C. Food safety compliance
D. Laundry operations
Correct Answer: B
Rationale: Well-maintained HVAC systems ensure comfort and
reduce energy consumption.
8. A facilities supervisor reviewing safety data sheets (SDS) is
primarily ensuring compliance with
A. Labor laws
B. Environmental marketing standards
C. Hazard communication regulations
D. Building zoning rules
Correct Answer: C
Rationale: SDS documents inform staff about chemical hazards
and safe handling requirements.
9. Which key performance indicator best measures maintenance
efficiency?
A. Occupancy rate
, B. Food cost percentage
C. Mean time to repair (MTTR)
D. Average daily rate
Correct Answer: C
Rationale: MTTR reflects how quickly maintenance issues are
resolved.
10. A facilities supervisor should document equipment
warranties in order to
A. Reduce staff training needs
B. Increase guest loyalty
C. Avoid unnecessary repair expenses
D. Improve inventory turnover
Correct Answer: C
Rationale: Warranty documentation ensures repairs are covered
when eligible.
11. Lockout/tagout procedures are designed to prevent
A. Theft of equipment
B. Fire hazards
C. Accidental equipment start-up during maintenance
D. Power surges
Correct Answer: C
Rationale: Lockout/tagout protects workers from unexpected
energy release.
12. Which lighting option is most energy-efficient for guest
corridors?
A. Incandescent bulbs
B. Halogen lamps
C. LED fixtures
D. Fluorescent tubes only