BA 350 CORE EXAM TEST QUESTIONS AND ANSWERS
GRADED A+
✔✔Asch Study - ✔✔Conformity to social norms is higher in collectivist cultures, but it is
still a powerful force in groups in individualistic countries.
✔✔Group Status - ✔✔a socially defined position or rank given to groups or group
members by others
1) Group Norms
2) Status Equity
3) Culture
✔✔Social loafing - ✔✔The tendency for individuals to expend less effort when working
collectively than when working individually
✔✔Cohesiveness - ✔✔The degree to which group members are attracted to each
other and are motivated to stay in the group.
High Cohesiveness + High performance norms = High productivity
High Cohesiveness + Low performance norms = low productivity
Low Cohesiveness + High performance norms = Moderate productivity
Low Cohesiveness + Low performance norms = Moderate to low productivity
✔✔Groupthink - ✔✔describes situations in which group pressures for conformity deter
the group from critically appraising unusual, minority, or unpopular views. Groupthink is
a disease that attacks many
groups and can dramatically hinder their performance
✔✔Groupshift - ✔✔describes the way group members tend to exaggerate the initial
positions they hold when discussing a given set of alternatives and arriving at a solution.
✔✔Nominal group technique - ✔✔restricts discussion or interpersonal communication
during the decision-making process, hence the term nominal.
✔✔Whats the difference between groups and teams? - ✔✔Goal, synergy,
accountability, skills
GROUPS:
Goal> Share information
Synergy> Neutral (sometimes negative)
Accountability> Individual
, Skills> Random and varied
TEAMS:
Goal> Collective perfomance
Synergy> Positive
Accountability> Individual and mutual
Skills> Complementary
✔✔Self-managed work teams - ✔✔Groups of 10 to 15 people who take on
responsibilities of their former supervisors.
✔✔Cross-functional teams - ✔✔Employees from about the same hierarchical level,
but from different work areas, who come together to accomplish a task.
✔✔Virtual Teams - ✔✔use computer technology to unite physically dispersed members
and achieve a common goal.
✔✔Creating effective teams: Team Processes - ✔✔Team effectiveness model...
Context: Adequate resources, Leadership and structure, Climate of trust, Performance
evaluation
and reward systems
Composition: Abilities of members, Personality, Allocating roles, Diversity, Size of
teams, Member flexibility, Member preferences
✔✔Team composition - ✔✔The team composition category includes variables that
relate to how teams should be staffed—the ability and personality of team members,
allocation of roles and diversity, size of the team, and members' preference for
teamwork.
✔✔Why teams aren't always the answer - ✔✔IF...
-One person is truly an expert on the problem
-The task doesn't require the commitment of others
-Efficiency and speed are needed
-The organizational culture rewards individualism and employees act competitively
-People want to be left alone instead of empowered
✔✔Functional Conflict - ✔✔conflict that supports the goals of the group and improves its
performance
✔✔Dysfunctional Conflict - ✔✔conflict that hinders group performance
✔✔Task Conflict - ✔✔conflict over content and goals of the work
✔✔Relationship Conflict - ✔✔conflict based on interpersonal relationships
GRADED A+
✔✔Asch Study - ✔✔Conformity to social norms is higher in collectivist cultures, but it is
still a powerful force in groups in individualistic countries.
✔✔Group Status - ✔✔a socially defined position or rank given to groups or group
members by others
1) Group Norms
2) Status Equity
3) Culture
✔✔Social loafing - ✔✔The tendency for individuals to expend less effort when working
collectively than when working individually
✔✔Cohesiveness - ✔✔The degree to which group members are attracted to each
other and are motivated to stay in the group.
High Cohesiveness + High performance norms = High productivity
High Cohesiveness + Low performance norms = low productivity
Low Cohesiveness + High performance norms = Moderate productivity
Low Cohesiveness + Low performance norms = Moderate to low productivity
✔✔Groupthink - ✔✔describes situations in which group pressures for conformity deter
the group from critically appraising unusual, minority, or unpopular views. Groupthink is
a disease that attacks many
groups and can dramatically hinder their performance
✔✔Groupshift - ✔✔describes the way group members tend to exaggerate the initial
positions they hold when discussing a given set of alternatives and arriving at a solution.
✔✔Nominal group technique - ✔✔restricts discussion or interpersonal communication
during the decision-making process, hence the term nominal.
✔✔Whats the difference between groups and teams? - ✔✔Goal, synergy,
accountability, skills
GROUPS:
Goal> Share information
Synergy> Neutral (sometimes negative)
Accountability> Individual
, Skills> Random and varied
TEAMS:
Goal> Collective perfomance
Synergy> Positive
Accountability> Individual and mutual
Skills> Complementary
✔✔Self-managed work teams - ✔✔Groups of 10 to 15 people who take on
responsibilities of their former supervisors.
✔✔Cross-functional teams - ✔✔Employees from about the same hierarchical level,
but from different work areas, who come together to accomplish a task.
✔✔Virtual Teams - ✔✔use computer technology to unite physically dispersed members
and achieve a common goal.
✔✔Creating effective teams: Team Processes - ✔✔Team effectiveness model...
Context: Adequate resources, Leadership and structure, Climate of trust, Performance
evaluation
and reward systems
Composition: Abilities of members, Personality, Allocating roles, Diversity, Size of
teams, Member flexibility, Member preferences
✔✔Team composition - ✔✔The team composition category includes variables that
relate to how teams should be staffed—the ability and personality of team members,
allocation of roles and diversity, size of the team, and members' preference for
teamwork.
✔✔Why teams aren't always the answer - ✔✔IF...
-One person is truly an expert on the problem
-The task doesn't require the commitment of others
-Efficiency and speed are needed
-The organizational culture rewards individualism and employees act competitively
-People want to be left alone instead of empowered
✔✔Functional Conflict - ✔✔conflict that supports the goals of the group and improves its
performance
✔✔Dysfunctional Conflict - ✔✔conflict that hinders group performance
✔✔Task Conflict - ✔✔conflict over content and goals of the work
✔✔Relationship Conflict - ✔✔conflict based on interpersonal relationships
