SAMENVATTING - ERP '25-'26 3e jaar KMO-management (+ lessen quality control)

ERP: ENTERPRISE RESOURCE PLANNING
CLASS 1: INTRODUCTION TO ERP

1. INTRODUCTION TO THE COURSE

1.1 WHAT IS A BUSINESS PROCESS

- Different processes
- To make a product
- To add value

1.2 A CLOSER LOOK; PHYSICAL PROCESS


 products are
moving, from the
warehouse to …


1.3 A CLOSER LOOK; DOCUMENTS




- Bill of order
- Products arrive in warehouse  delivery  delivery bill
- Salary
- Pay vendors  send invoice
- Client  receipt
1.4 A CLOSER LOOK; FINANCE




 all of this
has to be paid
for




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, Business process:
- To create a product, to add value
- Move the goods around
- Document paper train  what happens in the company
- Financial flow

2. BUSINESS PROCESSES

2.1 AZURE INTERIOR: THE FURNITURE COMPANY


 Stay between departments and processes
 Departments: company specific  linked to a process, but don’t have to be
Example: sales department
Material management = come from our warehouse

 Front office = all the processes that interact with the client, salesperson that sells you a desk, works
in the sales department
 Back office = all the rest, what people don’t see, you don’t see the production part when you order
something online …

2.1 AZURE INTERIOR: SALES
= How an interior of big data company is selling excellent design to you




 first step: To get to the client or client come to us?

 second step: Commitment, no return
- Customer  pay and receive the goods
- Company  deliver the goods

 transforming a part of the system of business process to another department = the warehouse




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