1/3/26, 5:41 PM CEAP Exam fully solved & updated 2026(latest version verified for accuracy) (Questions + Answers) Solved 100% Correct!! Flashcar…
CEAP Exam fully solved & updated 2026(latest
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Answers) Solved 100% Correct!!
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Terms in this set (196)
Domain I Employee Assistance Program Design,
administration, and management
Domain II Employee Assistance Services to the Work
Organization
Domain III Employee assistance services to employees and
family members
EAP definition a set of professional services specifically designed
to: 1) improve and/or maintain the productivity and
healthy functioning of the workplace and to
address a work organization's particular business
needs through the application of specialized
knowledge and expertise about human behavior
and mental health.
EAP core technology definition essential components of the employee assistance
profession.
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EAP core technology 1 M (management consultation): consultation with,
training of, and assistance to work organization
leadership (managers, supervisors, and union
stewards) seeking to manage troubled employees,
enhance the work environment, and improve
employee job performance.
EAP core technology 2 A (advertisement): active promotion of the
availability of EA services to employees, their family
members and the work organization
EAP core technology 3 P (problem identification): confidential and timely
problem identification/assessment services for
employee clients with personal concerns that may
affect job performance
EAP core technology 4 I (intervention): use of constructive confrontation,
motivation, and short-term intervention with
employee clients to address concerns that affect
job performance
EAP core technology 5 R (referral): referral of employee clients for
diagnosis, treatment, and assistance, as well as
case monitoring and follow-up services
EAP core technology 6 N (Networking): Assisting work organizations in
establishing and maintaining effective relations with
treatment and other service providers, and in
managing provider contracts
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EAP core technology 7 A (Access and Advertising): Consultation to work
organizations to encourage availability of and
employee access to health benefits covering
medical and behavioral problems including, but
not limited to, alcoholism, drug abuse, and mental
and emotional disorders
EAP core technology 8 P (program evaluation): evaluation of the effects of
EA services on work organizations and individual
job performance.
how many employees in the U.S. 1 in 20 (5%)
receive EAP counseling services
how many employees have a severe 4 in 100 (4%)
enough problem to warrant
treatment?
Do EA professionals ask about legal Yes.
concerns of employees
What are the three elements of job Productivity, attendance, and behavior (is the
performance? employee working well with co-workers?) (triangle
diagram)
How many U.S. employees have 75%
access to an EAP?
Internal EAP staff model EA professionals are employees of the work
organization or specially designated labor
representatives. Services are provided on-site at
the work organization.
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For what type of organization is the Large work organizations
internal staff model EAP
appropriate?
External Staff Model EAP EA professionals are employed by an external
vendor, which is a company that provides EAP
services to multiple employers.
For what type of organization is the Mid-size employers.
external staff model EAP most
commonly used?
External network model EAP EA professionals are employed by an external
vendor, and the vendor contracts with network
affiliate providers (affiliates) in private practice to
provide EA assessment and/or short-term problem
resolution services to EAP clients. The eAP vendor
contracts with mental health professionals to
augment the EAP's staff.
For what type of organization is the Geographically dispersed workforces. the external
external network model EAP most network model scales to employers of nearly any
appropriate? size and geographic make-up.
Hybrid model EAP brings on-site services back to the work org while
retaining the accessibility and geographic
advantages of an external network model. The
onsite EA professional may be employed by the
work org or the external vendor.
https://quizlet.com/1126871306/ceap-exam-fully-solved-updated-2026latest-version-verified-for-accuracy-questions-answers-solved-100-correct-flash… 4/35
CEAP Exam fully solved & updated 2026(latest
version verified for accuracy) (Questions +
Answers) Solved 100% Correct!!
Save
Terms in this set (196)
Domain I Employee Assistance Program Design,
administration, and management
Domain II Employee Assistance Services to the Work
Organization
Domain III Employee assistance services to employees and
family members
EAP definition a set of professional services specifically designed
to: 1) improve and/or maintain the productivity and
healthy functioning of the workplace and to
address a work organization's particular business
needs through the application of specialized
knowledge and expertise about human behavior
and mental health.
EAP core technology definition essential components of the employee assistance
profession.
https://quizlet.com/1126871306/ceap-exam-fully-solved-updated-2026latest-version-verified-for-accuracy-questions-answers-solved-100-correct-flash… 1/35
,1/3/26, 5:41 PM CEAP Exam fully solved & updated 2026(latest version verified for accuracy) (Questions + Answers) Solved 100% Correct!! Flashcar…
EAP core technology 1 M (management consultation): consultation with,
training of, and assistance to work organization
leadership (managers, supervisors, and union
stewards) seeking to manage troubled employees,
enhance the work environment, and improve
employee job performance.
EAP core technology 2 A (advertisement): active promotion of the
availability of EA services to employees, their family
members and the work organization
EAP core technology 3 P (problem identification): confidential and timely
problem identification/assessment services for
employee clients with personal concerns that may
affect job performance
EAP core technology 4 I (intervention): use of constructive confrontation,
motivation, and short-term intervention with
employee clients to address concerns that affect
job performance
EAP core technology 5 R (referral): referral of employee clients for
diagnosis, treatment, and assistance, as well as
case monitoring and follow-up services
EAP core technology 6 N (Networking): Assisting work organizations in
establishing and maintaining effective relations with
treatment and other service providers, and in
managing provider contracts
https://quizlet.com/1126871306/ceap-exam-fully-solved-updated-2026latest-version-verified-for-accuracy-questions-answers-solved-100-correct-flash… 2/35
,1/3/26, 5:41 PM CEAP Exam fully solved & updated 2026(latest version verified for accuracy) (Questions + Answers) Solved 100% Correct!! Flashcar…
EAP core technology 7 A (Access and Advertising): Consultation to work
organizations to encourage availability of and
employee access to health benefits covering
medical and behavioral problems including, but
not limited to, alcoholism, drug abuse, and mental
and emotional disorders
EAP core technology 8 P (program evaluation): evaluation of the effects of
EA services on work organizations and individual
job performance.
how many employees in the U.S. 1 in 20 (5%)
receive EAP counseling services
how many employees have a severe 4 in 100 (4%)
enough problem to warrant
treatment?
Do EA professionals ask about legal Yes.
concerns of employees
What are the three elements of job Productivity, attendance, and behavior (is the
performance? employee working well with co-workers?) (triangle
diagram)
How many U.S. employees have 75%
access to an EAP?
Internal EAP staff model EA professionals are employees of the work
organization or specially designated labor
representatives. Services are provided on-site at
the work organization.
https://quizlet.com/1126871306/ceap-exam-fully-solved-updated-2026latest-version-verified-for-accuracy-questions-answers-solved-100-correct-flash… 3/35
, 1/3/26, 5:41 PM CEAP Exam fully solved & updated 2026(latest version verified for accuracy) (Questions + Answers) Solved 100% Correct!! Flashcar…
For what type of organization is the Large work organizations
internal staff model EAP
appropriate?
External Staff Model EAP EA professionals are employed by an external
vendor, which is a company that provides EAP
services to multiple employers.
For what type of organization is the Mid-size employers.
external staff model EAP most
commonly used?
External network model EAP EA professionals are employed by an external
vendor, and the vendor contracts with network
affiliate providers (affiliates) in private practice to
provide EA assessment and/or short-term problem
resolution services to EAP clients. The eAP vendor
contracts with mental health professionals to
augment the EAP's staff.
For what type of organization is the Geographically dispersed workforces. the external
external network model EAP most network model scales to employers of nearly any
appropriate? size and geographic make-up.
Hybrid model EAP brings on-site services back to the work org while
retaining the accessibility and geographic
advantages of an external network model. The
onsite EA professional may be employed by the
work org or the external vendor.
https://quizlet.com/1126871306/ceap-exam-fully-solved-updated-2026latest-version-verified-for-accuracy-questions-answers-solved-100-correct-flash… 4/35
