PrinciplesgofgInformationgSystems,g13thgEditio
n
Solutionsg–gChapterg1
Solution_ManualPrinciples_of_Information_Systems,13th_Edition
CriticalgThinkinggExercise
Kroger’sgQueVisiongSystemgImprovesgCustomergService
ReviewgQuestions
1. ThegQueVisiongsystemgisgangenterprisegsystem.
2. Thegtwogcomponentsgthatgaregmissinggaregwell-trainedgworkersgandgbettergteamwork.
CriticalgThinkinggQuestions
1. Togaddressgthegconcernsgofgthegcashiersgandgbaggers,gthegstoregmanagergshouldgobserv
egthegcheckoutgprocessgandgperformancegofgcashiersgandgbaggersgforgagfewgdaysgbefor
egtakinggaction.
2. Thegmanagergshouldgidentifygandgputgintogplacegthegfullgsetgofgorganizationalgco
mplements.gThisgcannotgbegdonegwithoutgobservinggwheregthegsystemgisgfailing.
CriticalgThinkinggExercisegNARC
OMSgDatabasegtogAidgMSgVictimsgRevie
wgQuestions
1. FundamentalghardwaregcomponentsgthatgareglikelygincludedgingthegNARCOMSgsystem
sgmightgincludegkeyboards,gmice,gservers,ghardgdrives,gmonitorsgorgdisplays,grouters,
switches,ghubs,gmodems,gprinters,getc.gAgvarietygofgequipmentgtogprovideginput,gproc
essing,gstorage,gandgoutputgactivities,gasgwellgasgnetworkinggandgmobileghardwaregaregl
ikelygincluded.
2. Forgthegtotalg100,000gtargetgnumbergofgparticipantsgthegmaximumgdatabasegsizegwoul
dgbeg0.05ggigabytesgassuminggeachgrecordgcontainedgagmaximumgofg500gbytes.gThisgwo
uldgnotgbegconsideredgagbiggdatagproject.
CriticalgThinkinggQuestions
,PrinciplesgofgInformationgSystems,g13thgEditio
n
1. Studentgresponsesgmaygvary.gThreegreasonsgwhygmostgdognotgparticipategmightginclud
e:gconcernsgovergprivacygandgsharinggofgpersonalgmedicalginformation;gunablegtogcomp
letegagsurveygduegtogeitherglimitedgmobilitygorglackgofgresources;gandgnotgknowinggtha
tgthisgdatabasegexists.
2. Studentgresponsesgmaygvary.gOnegcoursegofgactiongmightgbegintroducinggthegdatabasegt
ogpatientsgreceivinggagdiagnosisgofgMSgandgthengofferingghelpgwithgthegsurveysgduring
doctorgvisits.
CriticalgThinkinggExercisegBusines
sgAnalyticsgforgGaminggFirmgReviewgQu
estions
1. Businessganalyticsgcangbegdefinedgasgthegextensivegusegofgdatagandgquantitativeganalys
isgtogsupportgfact-basedgdecisiongmakinggwithingorganization.
2. Datagscientistsgunderstandsgthegbusinessgandgbusinessganalyticsgtechnologygwhilegals
ogrecognizinggtheglimitationsgofgtheirgdata,gtoolsgandgtechniques.gTheygputgallgofgthis
togethergtogdelivergrealgimprovementsgingdecisiongmakinggwithingangorganization.
CriticalgThinkinggQuestions
1. Studentgresponsesgmaygvary.gThreegdatagsourcesgmightgincludegcustomergsurveys,g
agplayers’gcard,gorghistoricalghotelgrecords.
2. Studentgresponsesgmaygvary.gSomegcustomersgmaygwantgtogenjoygthegbenefitsgoffere
dgfromgagplayer’sgcard,gforgexample,gbutgmaygnotgbegcomfortablegwithgthegcardgtrac
kinggtheirggamblingghistory.
CriticalgThinkinggExercise
StrategicgPlangReview
ReviewgQuestions
,PrinciplesgofgInformationgSystems,g13thgEditio
n
1. Hallmarksgofgaggoodgstrategicgplangcouldgincludegagclaritygofgpurpose,ghavinggwell-
definedggoalsgovergagspecifiedgperiodgofgtime,gfocusinggenergygandgresourcesgandgstren
gtheninggoperations.
2. Moregfundsgwouldgbegallocatedgtogsystemgdevelopmentgovergbuyinggexistinggsoftwar
egandgusinggsoftwaregservicegproviders.gThegcostgtogbuildgagsystemgcangbegveryghighg
and,gevengsmallgprojects,gtakegagsignificantgamountgofgtime.
CriticalgThinkinggQuestions
1. Studentgresponsesgmaygvary.gYougmaygwantgtogbecomegmoregfamiliargwithgthegday-to-
daygactivitiesgandgchallengesgingthegISgorganization.
2. Studentgresponsesgmaygvary.gYougmaygwantgtogmeetgwithgkeygstakeholdersgingtheg
ISgorganizationgtoggetgtheirginputgongthegstrategicgplangandgbudget.
CriticalgThinkinggExercise
gRobo-
AdvicegforgMillennialsgReviewg
Questions
1. Theginsurancegindustrygmightgbenefitgfromgthegusegofgagrobo-advicegsystem.
2. Studentsganswersgwillgvary.gAsgfargasgethicsgaregconcerned,gagrobo-
advisorgwillgalwaysglackgthegethicalgjudgementgofgaghumangbeing.gIngthegcasegofgtheginv
estmentgfirm,gthegrobo-
gadvisorglacksgthegabilitygtogholdgtheginvestorgaccountablegtogagbudgetgorgtogencouragegt
hegsavinggofgangemergencygfundgbeforeginvesting.gThegbuildersgofgsuchgsystemsgshouldg
makegconsumersgawaregofgpotentialgpitfallsgofgusinggthegsystem.
CriticalgThinkinggQuestions
1. Studentgresponsesgmaygvary.gAngalternategstrategygcouldgbegforgthegrobo-
advicegservicegtogworkgingconjunctiongwithgagprofessionalgfinancialgplanner.gThegfirmg
mightgusegagcall
, PrinciplesgofgInformationgSystems,g13thgEditio
n
systemgwhereginvestorsgcangdiscussgthegresultsgofgthegrobo-
advicegsystemgwithgaghumangtoghelpgdecidegifgtheggivengadvicegisgthegbestgcoursegofga
ction.
2. Studentgresponsesgmaygvary.gYougmightgwantgtoghavegthegmembersgofgsenior
managementgtrygoutgthegservicegforgthemselves,gorgseegthegservicegingactiongwithgagrealgcus
tomer.
ReviewgQuestions
1. Datagisgthegrawgmaterialgfromgwhichginformationgisgcomposed.gInformationgincludesg
agcontextgforgthegdata.gKnowledgegisgangawarenessgofghowgtogapplygtheginformation
.
2. Thegstudentgcanglistganygsixgofgthegfollowinggattributesgthatgdescribegthegqualitygofgdata:
Characteristics Definitions
Accessible Informationgshouldgbegeasilygaccessiblegbygauthorizedg
usersgsogtheygcangobtaingitgingthegrightgformatgandgat
thegrightgtimegtogmeetgtheirgneeds.
Accurate Accurateginformationgisgerrorgfree.gIngsomegcases,gin
accurateginformationgisggeneratedgbecauseginaccurate
gdatagisgfedgintogthegtransformationgprocess.gThisgisgc
ommonlygcalledggarbagegin,ggarbagegoutg(GIGO).
Complete Completeginformationgcontainsgallgthegimportantgfact
s.gForgexample,ganginvestmentgreportgthatgdoesgnotgin
cludegallgimportantgcostsgisgnotgcomplete.
Economical Informationgshouldgalsogbegrelativelygeconomicalgtogpr
oduce.gDecisiongmakersgmustgalwaysgbalancegthe
valuegofginformationgwithgthegcostgofgproducinggit.
n
Solutionsg–gChapterg1
Solution_ManualPrinciples_of_Information_Systems,13th_Edition
CriticalgThinkinggExercise
Kroger’sgQueVisiongSystemgImprovesgCustomergService
ReviewgQuestions
1. ThegQueVisiongsystemgisgangenterprisegsystem.
2. Thegtwogcomponentsgthatgaregmissinggaregwell-trainedgworkersgandgbettergteamwork.
CriticalgThinkinggQuestions
1. Togaddressgthegconcernsgofgthegcashiersgandgbaggers,gthegstoregmanagergshouldgobserv
egthegcheckoutgprocessgandgperformancegofgcashiersgandgbaggersgforgagfewgdaysgbefor
egtakinggaction.
2. Thegmanagergshouldgidentifygandgputgintogplacegthegfullgsetgofgorganizationalgco
mplements.gThisgcannotgbegdonegwithoutgobservinggwheregthegsystemgisgfailing.
CriticalgThinkinggExercisegNARC
OMSgDatabasegtogAidgMSgVictimsgRevie
wgQuestions
1. FundamentalghardwaregcomponentsgthatgareglikelygincludedgingthegNARCOMSgsystem
sgmightgincludegkeyboards,gmice,gservers,ghardgdrives,gmonitorsgorgdisplays,grouters,
switches,ghubs,gmodems,gprinters,getc.gAgvarietygofgequipmentgtogprovideginput,gproc
essing,gstorage,gandgoutputgactivities,gasgwellgasgnetworkinggandgmobileghardwaregaregl
ikelygincluded.
2. Forgthegtotalg100,000gtargetgnumbergofgparticipantsgthegmaximumgdatabasegsizegwoul
dgbeg0.05ggigabytesgassuminggeachgrecordgcontainedgagmaximumgofg500gbytes.gThisgwo
uldgnotgbegconsideredgagbiggdatagproject.
CriticalgThinkinggQuestions
,PrinciplesgofgInformationgSystems,g13thgEditio
n
1. Studentgresponsesgmaygvary.gThreegreasonsgwhygmostgdognotgparticipategmightginclud
e:gconcernsgovergprivacygandgsharinggofgpersonalgmedicalginformation;gunablegtogcomp
letegagsurveygduegtogeitherglimitedgmobilitygorglackgofgresources;gandgnotgknowinggtha
tgthisgdatabasegexists.
2. Studentgresponsesgmaygvary.gOnegcoursegofgactiongmightgbegintroducinggthegdatabasegt
ogpatientsgreceivinggagdiagnosisgofgMSgandgthengofferingghelpgwithgthegsurveysgduring
doctorgvisits.
CriticalgThinkinggExercisegBusines
sgAnalyticsgforgGaminggFirmgReviewgQu
estions
1. Businessganalyticsgcangbegdefinedgasgthegextensivegusegofgdatagandgquantitativeganalys
isgtogsupportgfact-basedgdecisiongmakinggwithingorganization.
2. Datagscientistsgunderstandsgthegbusinessgandgbusinessganalyticsgtechnologygwhilegals
ogrecognizinggtheglimitationsgofgtheirgdata,gtoolsgandgtechniques.gTheygputgallgofgthis
togethergtogdelivergrealgimprovementsgingdecisiongmakinggwithingangorganization.
CriticalgThinkinggQuestions
1. Studentgresponsesgmaygvary.gThreegdatagsourcesgmightgincludegcustomergsurveys,g
agplayers’gcard,gorghistoricalghotelgrecords.
2. Studentgresponsesgmaygvary.gSomegcustomersgmaygwantgtogenjoygthegbenefitsgoffere
dgfromgagplayer’sgcard,gforgexample,gbutgmaygnotgbegcomfortablegwithgthegcardgtrac
kinggtheirggamblingghistory.
CriticalgThinkinggExercise
StrategicgPlangReview
ReviewgQuestions
,PrinciplesgofgInformationgSystems,g13thgEditio
n
1. Hallmarksgofgaggoodgstrategicgplangcouldgincludegagclaritygofgpurpose,ghavinggwell-
definedggoalsgovergagspecifiedgperiodgofgtime,gfocusinggenergygandgresourcesgandgstren
gtheninggoperations.
2. Moregfundsgwouldgbegallocatedgtogsystemgdevelopmentgovergbuyinggexistinggsoftwar
egandgusinggsoftwaregservicegproviders.gThegcostgtogbuildgagsystemgcangbegveryghighg
and,gevengsmallgprojects,gtakegagsignificantgamountgofgtime.
CriticalgThinkinggQuestions
1. Studentgresponsesgmaygvary.gYougmaygwantgtogbecomegmoregfamiliargwithgthegday-to-
daygactivitiesgandgchallengesgingthegISgorganization.
2. Studentgresponsesgmaygvary.gYougmaygwantgtogmeetgwithgkeygstakeholdersgingtheg
ISgorganizationgtoggetgtheirginputgongthegstrategicgplangandgbudget.
CriticalgThinkinggExercise
gRobo-
AdvicegforgMillennialsgReviewg
Questions
1. Theginsurancegindustrygmightgbenefitgfromgthegusegofgagrobo-advicegsystem.
2. Studentsganswersgwillgvary.gAsgfargasgethicsgaregconcerned,gagrobo-
advisorgwillgalwaysglackgthegethicalgjudgementgofgaghumangbeing.gIngthegcasegofgtheginv
estmentgfirm,gthegrobo-
gadvisorglacksgthegabilitygtogholdgtheginvestorgaccountablegtogagbudgetgorgtogencouragegt
hegsavinggofgangemergencygfundgbeforeginvesting.gThegbuildersgofgsuchgsystemsgshouldg
makegconsumersgawaregofgpotentialgpitfallsgofgusinggthegsystem.
CriticalgThinkinggQuestions
1. Studentgresponsesgmaygvary.gAngalternategstrategygcouldgbegforgthegrobo-
advicegservicegtogworkgingconjunctiongwithgagprofessionalgfinancialgplanner.gThegfirmg
mightgusegagcall
, PrinciplesgofgInformationgSystems,g13thgEditio
n
systemgwhereginvestorsgcangdiscussgthegresultsgofgthegrobo-
advicegsystemgwithgaghumangtoghelpgdecidegifgtheggivengadvicegisgthegbestgcoursegofga
ction.
2. Studentgresponsesgmaygvary.gYougmightgwantgtoghavegthegmembersgofgsenior
managementgtrygoutgthegservicegforgthemselves,gorgseegthegservicegingactiongwithgagrealgcus
tomer.
ReviewgQuestions
1. Datagisgthegrawgmaterialgfromgwhichginformationgisgcomposed.gInformationgincludesg
agcontextgforgthegdata.gKnowledgegisgangawarenessgofghowgtogapplygtheginformation
.
2. Thegstudentgcanglistganygsixgofgthegfollowinggattributesgthatgdescribegthegqualitygofgdata:
Characteristics Definitions
Accessible Informationgshouldgbegeasilygaccessiblegbygauthorizedg
usersgsogtheygcangobtaingitgingthegrightgformatgandgat
thegrightgtimegtogmeetgtheirgneeds.
Accurate Accurateginformationgisgerrorgfree.gIngsomegcases,gin
accurateginformationgisggeneratedgbecauseginaccurate
gdatagisgfedgintogthegtransformationgprocess.gThisgisgc
ommonlygcalledggarbagegin,ggarbagegoutg(GIGO).
Complete Completeginformationgcontainsgallgthegimportantgfact
s.gForgexample,ganginvestmentgreportgthatgdoesgnotgin
cludegallgimportantgcostsgisgnotgcomplete.
Economical Informationgshouldgalsogbegrelativelygeconomicalgtogpr
oduce.gDecisiongmakersgmustgalwaysgbalancegthe
valuegofginformationgwithgthegcostgofgproducinggit.
