This document is intended for students studying the BTEC Level 3 Extended Diploma and need help on their assignments in unit 14 - Investigating customer service. The grade received on this essay was D and students may use this to help with the structure and for notes.

BTEC Business unit 14- whats the right to do

A1 Customer service in business • Definition of customer service. • Customer service roles and importance of teamwork. • Importance of following organisational rules and procedures. • Different approaches to customer service across industries need different skills and knowledge, such as: o retail shops selling tangible goods, need for detailed product knowledge and effective selling skills o offices, such as those offering a non-tangible service, either face-to-face with custome...

This is assignment 2 for Unit 14 Customer Service that achieved a Distinction Grade from Pearson. It is high quality work with great structure and content for you to use this as a template to get a Distinction in Assignment 2.

This is assignment 1 for Unit 14 Customer Service that achieved a Distinction Grade from Pearson. It is high quality work with great structure and content for you to use this as a template to get a Distinction in Assignment 1.

This is assignment 1 for Unit 14 Customer Service that achieved a Distinction Grade from Pearson. It is high quality work with great structure and content for you to use this as a template to get a Distinction in Assignment 1.

In this assignment, I have discussed points of my customer services roles. These points can be put into your scenarios. . This model essay is about the strengths and weaknesses of my performance along with a development plan to enhance and improve it. . I then explain how it improved my skills. Following this, I gave personal recommendations to improve my skills.