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Package deal for Zendesk Admin Exam Questions and Answers with Complete Solutions 100% Correct
Package deal for Zendesk Admin Exam Questions and Answers with Complete Solutions 100% Correct
[Mostrar más]Package deal for Zendesk Admin Exam Questions and Answers with Complete Solutions 100% Correct
[Mostrar más]Zendesk Support Admin Certification Exam 
Questions With Correct Answers 100% 
Solved 
What is a View? - answerGroup tickets based on criteria that the Admin defines. 
What are Ticket Fields? - answerAreas inside tickets to add in more contextual information 
about the customer. 
What are Events? - ...
Vista previa 2 fuera de 8 páginas
Añadir al carritoZendesk Support Admin Certification Exam 
Questions With Correct Answers 100% 
Solved 
What is a View? - answerGroup tickets based on criteria that the Admin defines. 
What are Ticket Fields? - answerAreas inside tickets to add in more contextual information 
about the customer. 
What are Events? - ...
Zendesk Admin Exam Prep: Section 6 
Security and Data persistence Exam 
Questions With 100% Correct Answers 2024 
You want to give your end users an authentication option that doesn't require them to create a 
new password, but you don't have the resources for a custom single sign-on (SSO). What c...
Vista previa 1 fuera de 4 páginas
Añadir al carritoZendesk Admin Exam Prep: Section 6 
Security and Data persistence Exam 
Questions With 100% Correct Answers 2024 
You want to give your end users an authentication option that doesn't require them to create a 
new password, but you don't have the resources for a custom single sign-on (SSO). What c...
Zendesk Administrator Exam- Section 6: 
Security and Data Persistence Exam 
Questions With 100% Correct Answers 
Zendesk Sandbox - answerA stand alone instance of your Zendesk based on your current 
settings, including account name, branding, localization, and agents. Use the sandbox for 
testing tr...
Vista previa 2 fuera de 5 páginas
Añadir al carritoZendesk Administrator Exam- Section 6: 
Security and Data Persistence Exam 
Questions With 100% Correct Answers 
Zendesk Sandbox - answerA stand alone instance of your Zendesk based on your current 
settings, including account name, branding, localization, and agents. Use the sandbox for 
testing tr...
Zendesk Admin Exam Prep: Section 2 
Automated Business Rules Exam Questions 
With 100% Correct Answers 
What's the difference between a trigger and an automation? - answerTriggers are event- 
based. Automations are time-based. 
What does this trigger do? 
Meet ALL: 
Org I is IViv Vegan 
Type I is I...
Vista previa 2 fuera de 9 páginas
Añadir al carritoZendesk Admin Exam Prep: Section 2 
Automated Business Rules Exam Questions 
With 100% Correct Answers 
What's the difference between a trigger and an automation? - answerTriggers are event- 
based. Automations are time-based. 
What does this trigger do? 
Meet ALL: 
Org I is IViv Vegan 
Type I is I...
Zendesk Training Exam Questions With 
100% Correct Answers 2024 
Tips to be an Active Listener? (5) - answer10 second rule 
Limit distraction (No phone, Slack on mute) 
Don't interrupt (Write down questions/thoughts) 
Clarify & paraphrase 
Listen to emotions 
How to be an active listener? (5) - ans...
Vista previa 3 fuera de 17 páginas
Añadir al carritoZendesk Training Exam Questions With 
100% Correct Answers 2024 
Tips to be an Active Listener? (5) - answer10 second rule 
Limit distraction (No phone, Slack on mute) 
Don't interrupt (Write down questions/thoughts) 
Clarify & paraphrase 
Listen to emotions 
How to be an active listener? (5) - ans...
Zendesk Training Exam Questions With 
100% Correct Answers 
What tickets should be handled first? - answerNew/Open tickets 
What sort filter should be used? - answerSort by "Updated" so the oldest ticket is the next 
ticket handled 
What issues/contacts are priority? - answerCancelations, returns/...
Vista previa 1 fuera de 2 páginas
Añadir al carritoZendesk Training Exam Questions With 
100% Correct Answers 
What tickets should be handled first? - answerNew/Open tickets 
What sort filter should be used? - answerSort by "Updated" so the oldest ticket is the next 
ticket handled 
What issues/contacts are priority? - answerCancelations, returns/...
Zendesk Administrator Exam/ Section 3: 
User Experience Exam Questions With 100% 
Correct Answers 2024 
What is the default language in Zendesk - answerThe default language in Zendesk is the 
language the agents see in the agent interface by default ad the end users see in the Help 
Center by defaul...
Vista previa 1 fuera de 3 páginas
Añadir al carritoZendesk Administrator Exam/ Section 3: 
User Experience Exam Questions With 100% 
Correct Answers 2024 
What is the default language in Zendesk - answerThe default language in Zendesk is the 
language the agents see in the agent interface by default ad the end users see in the Help 
Center by defaul...
Zendesk Support Admin Certification Exam 
Questions With 100% Correct Answers 2024 
What is a View? - answerGroup tickets based on criteria that the Admin defines. 
What are Ticket Fields? - answerAreas inside tickets to add in more contextual information 
about the customer. 
What are Events? - ans...
Vista previa 2 fuera de 8 páginas
Añadir al carritoZendesk Support Admin Certification Exam 
Questions With 100% Correct Answers 2024 
What is a View? - answerGroup tickets based on criteria that the Admin defines. 
What are Ticket Fields? - answerAreas inside tickets to add in more contextual information 
about the customer. 
What are Events? - ans...
Zendesk Certification ExamQuestions With 
100% Correct Answers 
What channels does Zendesk offer? - answerEmail 
Help Center 
Twitter 
Chat 
Facebook 
Talk 
Web Widget 
Mobile SDK 
API 
How many email addresses can you use? - answerAs many as you want! (no limit) 
Can you receive/respond to tickets ...
Vista previa 2 fuera de 13 páginas
Añadir al carritoZendesk Certification ExamQuestions With 
100% Correct Answers 
What channels does Zendesk offer? - answerEmail 
Help Center 
Twitter 
Chat 
Facebook 
Talk 
Web Widget 
Mobile SDK 
API 
How many email addresses can you use? - answerAs many as you want! (no limit) 
Can you receive/respond to tickets ...
Zendesk Administrator Exam/ Section 3: 
User Experience Exam Questions With 
Correct Answers 100% Solved 2024 
What is the default language in Zendesk - answerThe default language in Zendesk is the 
language the agents see in the agent interface by default ad the end users see in the Help 
Center by...
Vista previa 1 fuera de 3 páginas
Añadir al carritoZendesk Administrator Exam/ Section 3: 
User Experience Exam Questions With 
Correct Answers 100% Solved 2024 
What is the default language in Zendesk - answerThe default language in Zendesk is the 
language the agents see in the agent interface by default ad the end users see in the Help 
Center by...
Zendesk Administrator Exam- Section 5 
Additional Features Exam Questions With 
Correct Answers 100% Solved 2024 
What is a web widget? - answerThe web widget is a seperate application that you can add 
to your website or help center. It allows support features to be embedded. If multiple 
component...
Vista previa 1 fuera de 4 páginas
Añadir al carritoZendesk Administrator Exam- Section 5 
Additional Features Exam Questions With 
Correct Answers 100% Solved 2024 
What is a web widget? - answerThe web widget is a seperate application that you can add 
to your website or help center. It allows support features to be embedded. If multiple 
component...
Zendesk Administrator Exam- Section 6: 
Security and Data Persistence Exam 
Zendesk Sandbox - answerA stand alone instance of your Zendesk based on your current 
settings, including account name, branding, localization, and agents. Use the sandbox for 
testing triggers, automations, etc. without eff...
Vista previa 2 fuera de 5 páginas
Añadir al carritoZendesk Administrator Exam- Section 6: 
Security and Data Persistence Exam 
Zendesk Sandbox - answerA stand alone instance of your Zendesk based on your current 
settings, including account name, branding, localization, and agents. Use the sandbox for 
testing triggers, automations, etc. without eff...
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