Services Marketing Resúmenes (4.º edición)

Samenvatting van hoofdstuk 1,2,8,9,10 van het boek Services Marketing: Integrating Customer Focus Across The Firm

A complete summary of the course material from CSI. Several people have used this summary and managed to pass it.

Summary of all the chapters discussed during the classes for Customer service insights at BUAS year 3 in 2022.

Summary of all the chapters discussed during the classes for Customer service insights at BUAS year 3 in 2022.

A complete summary of the course material from CSI. Several people have used this summary and managed to pass it.

Samenvatting van hoofdstuk 1,2,8,9,10 van het boek Services Marketing: Integrating Customer Focus Across The Firm