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What is generated from the Service Catalog once a user places an order for an item or service? - correct answers A request From the User menu, which actions can a user select? (Choose three.) - correct answers 1. Log Out ServiceNow 2. Elevate Roles 3. Impersonate Users Buttons, form links, and context menu items are all examples of what type of functionality? - correct answers UI Action Which of the following is true of Service Catalog Items in relation to the Service Catalog? - corre...

task_sla - correct answers Base table for storing SLA records (NOT SLA definitions) is? Options are : task_sla contract_sla sla sla_definition HTTP, CSV, EXCEL, JDBC, SFTP - correct answers What are possible import sources? (Select all that Apply) Options are : HTTP CSV EXCEL JDBC NETWORK SFTP True - correct answers All workflows absolutely must have a beginning and an end. Options are : True / False Logo and global navigation control - correct answers What does the banne...

aPaaS - correct answers application Platform-as-a-Service ESM - correct answers SNow is a leader in Enterprise Service Management Instance - correct answers single implementation of the SNow platform: - Independent, changeable, and highly configurable - Not shared with other SNow customers (single-tenant) - Each instance has applications Each instance has customer data that can be exchanged between instances - upgrades are made on individual instances Users - correct answers Use...

Reports can be created from which different places in the platform? (Choose two.) A. List column heading B. Metrics module C. Statistics module D. View / Run module - correct answers AD Knowledge Base Search results can be sorted by which of the following? (Choose three.) A. Most recent update B. Popularity C. Relevancy D. Manager assignment E. Number of views - correct answers ACE Which ServiceNow products can be used to discover and populate the CMDB? (Choose two.) A. Discovery...

Which section of the ServiceNow UI allows you to perform a global search ? A. Application Navigator B. Banner frame C. List pane D. Content frame - correct answers Correct answer ( B) How do you make a list filter available to everyone? A. Make active, assign a name, and save B. Assign a group, set visibility, and save C. Assign a name, set visibility, and save D. Make active, set visibility, and save - correct answers (C) Assign a name, set visibility& save What would NOT appear ...

A Service Catalog may include which of the following components? - correct answers Record Producers, Order Guides, and Catalog Items Which one of the following statements applies to a set of fields when they are coalesced during an import? - correct answers If a match is found using the coalesce fields, the existing record is updated with the information being imported As it relates to ServiceNow reporting, which of the following statements describes what a metric can do? - correct answers...

What are the three key tables in the CMDB? - correct answers The Base Configuration Item [cmdb] The core Configuration Item [cmdb_ci] The CI Relationship [cmdb_rel_ci] (R) Who has access to create, edit or delete sorting criteria in Visual Task Boards? - correct answers Only the owner of the board Which of the following is a true statement about importing data into ServiceNow? - correct answers Every import must have at least one Transform Map. What are the possible data source fi...

Your customer wants to add the company's email banner to each customer facing email notification. How would you approach this requirement? a. Create a Company http email wrapper b. Create a Company email template c. Create a Company CSS package for emails d. Create a Company email header and footer - correct answers d. Create a Company email header and footer What does Natural Language Query allow you to do on a list? a. Set list filter, using audible commands b. Filter list by...

Journal Timeline Update log Audit log Diary Activity - correct answers What section on a task record would you use to see the most recent update made to a record? List buttons List context menu List choices List links List control Lists overwrite - correct answers What are the examples of UI actions? Flows Action sequence Flow diagrams Action sets Task flows - correct answers Which feature allows you to automate business logic for a particular application or process such as a...

What are the benefits of Flow Designer? - correct answers Provides natural-language-descriptions of flow logic; Provides configuration and runtime information to create, operate, and troubleshoot flows from a single interface; Promotes process automation by enabling subject matter experts to develop and share reusable actions. Where do the ServiceNow client-side scripts execute? - correct answers Web Browser What IT challenges can be solved with the CMDB? - correct answers Regularly mainta...

Exam Purpose - correct answers ServiceNow Certified System Administrator will have below capabilities 1. Navigating the platform 2. Configure, Implement and maintain the ServiceNow System 3. Configure the application 4. Implement self-service and automation 5. Manage database 6. Data Migration , Integration and Customizations to support efficient and scalable ServiceNow operation Exam Preparation - correct answers 1. Welcome to ServiceNow 2. ServiceNow Adminstration fundamentals Sco...

Which application provides a centralized location for creating, categorizing, viewing, and governing information related to the flow of work through ServiceNow? - correct answers Knowledge Management What actions can you do with Flow Designer? (Three) - correct answers Test a flow, subflow, or actions in the background Duplicate an action or subflow within a flow Look up and delete multiple existing records as a single action What is a good way to privately suggest an article revisio...

Which are valid Service Now User Authentication Methods? (Choose three.) A. XML feed B. Local database C. LDAP D. SSO E. FTP authentication - correct answers B. Local database C. LDAP D. SSO Table Access Control rules are processed in the following order: A. any table name (wildcard), parent table name, table name B. table name, parent table name, any table name (wildcard) C. parent table name, table name, any table name (wildcard) D. any table name (wildcard), table name, pa...

A Business rule can be set before or after the database action has occurred. A. True B. False - correct answers A. True A column in a list represents what in the ServiceNow instance? A. a record B. a field C. a filter D. a list - correct answers B. a field A field can be added to a table and form by accessing which part of the Form Designer interface? A. Form settings B. Field Navigator C. Form Views D. Field Formatter - correct answers B. Field Navigator A filter is a s...

User [sys_user] - correct answers Users are represented by a record on the ______ Table Group [sys_user_group] - correct answers A group is represented by a record on the ______ table Application platform as a Service - correct answers What does aPaaS stand for ? Cloud-based computing model which provides the infrastructure needed to develop, run, and manage applications Specialized Administrator - correct answers Users with this role may manage specific functions or applications Pro...

Which one of the statement below describes the relationship between the incident table and task table? - correct answers The incident table extends the task table Which module in service catalog application is responsible for creating items ? - correct answers Maintain items Which of the below components runs on server side on ServiceNow instance ? - correct answers Script Include, Business Rule, Data Policy Which table stores information about CI relationship existing on a ServiceNow i...

Automated Chatting agent available on the service portal is commonly referred to as? Agentless Bot Chatbot Alexa System Bot Virtual Agent - correct answers Virtual Agent What helps users perform common tasks, obtain information, and make decisions? Virtual Agent Virtual Attendant Jarvis Augmented Attendant Alexa Now - correct answers Virtual Agent What is a conversation bot that provides help to users day or night? Virtual Attendant Watson Virtual Agent Augmented Agent IA Ag...

Create a new user - correct answers All> user admin> users> new Create a new group - correct answers All> user admin> group> new Add a company logo - correct answers All> system properties> my company P Baseline configuration - correct answers Instance before configurations or customizations Locate plugins - correct answers All> admin center > application manager Applications are located ___ and developed by - correct answers The service now store; ...

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