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________ and ________ crucial and relate to both the design of goods and services. Product & process design Tangible Goods Merchandise you can put your hands on. Physical objects. Intangible Good Good that does not have a physical nature - can be digital goods (apps, downloadable music) or virtual (bit-coin) Knowledge, education, software, consulting, media, information and data, etc. Product Design the determination of the characteristics, features, and performance of the product. Proce...

Inputs People, capital, material, money Outputs Services and goods Sustainability Defined broadly in operations and supply chain management as the ethical issues an organization faces to balance financial performance while maintaining social responsibility standards and a responsible environmental profile. VIRAL Acronym - A framework for competitive advantage. Viral, Inimitable, Rare, Aptitude, Lifespan. The advantage must provide Value to consumers; it should be Inimitable (not easily im...

Operations Management The multidisciplinary science that organizations use to acquire inputs (people, capital, material, or energy and transform them into outputs (products and/or services) that ultimately provide value to the end customer Biggest difference between Service Providers and Goods Producers A good is tangible and a service is not Resources People, Capital, and Materials Product Design The determination of the characteristics, features, and performance of the product Product ...

Operations The process used to acquire inputs, such as people, capital, and material, and transform them into outputs, such as products and services. Operations Manager They allocate resources. Capital Facilities and equipment Competitive Advantage Developing capabilities that customers value, can be sustained over the long-term, and competitors find difficult to replicate. Inseparability The process of separating production from consumption; cannot be done for services because they are p...

Teamwork Teamwork in operations benefit the customer when coordinated decisions within an organization produce high quality products that customers value. Teamwork can help make improvements to products. To remain competitive in the global marketplace, teamwork should be utilized to help solve quality and productivity problems. Product and process design Product and process design are crucial and relate to both the design of goods and services. Product design consideration of the character...

A company that produces motors uses the following check sheet: Why would the company use this check sheet? To create a control chart to measure the engine assembly process To create a flow chart of the engine assembly process To develop a suppliers, inputs, process, outputs, customers (SIPOC) diagram To develop a Pareto chart identifying the root causes of engine defects To develop a Pareto chart identifying the root causes of engine defects Which aspect of quality is demonstrated by a ve...

Why would the company use this check sheet? To develop a Pareto chart identifying the root causes of engine defects Which aspect of quality is demonstrated by a vehicle that has a useful life of 165,000 miles? Durability A quality improvement team is trying to illustrate to upper management how a process is varying over time as measurements are collected. Which two statistical process control (SPC) tools should the team use? Run charts and Control charts The CEO of a service company want...

acceptable use policy (AUP) A document that stipulates restrictions and practices that a user must agree in order to use organizational computing and network resources. advanced persistent threat (APT) A network attack in which an intruder gains access to a network and stays there—undetected— with the intention of stealing data over a long period of time (weeks or even months). Agreement on Trade-Related Aspects of Intellectual Property Rights (TRIPS) An agreement of the World Trade Or...

acceptable use policy (AUP) A document that stipulates restrictions and practices that a user must agree in order to use organizational computing and network resources. advanced persistent threat (APT) A network attack in which an intruder gains access to a network and stays there—undetected— with the intention of stealing data over a long period of time (weeks or even months). Agreement on Trade-Related Aspects of Intellectual Property Rights (TRIPS) An agreement of the World Trade Or...

Bathsheba Syndrome The moral corruption of people in power, which is often facilitated by a tendency for people to look the other way when their leaders act inappropriately. Corporate Social Responsibility (CSR) The concept that an organization should act ethically by taking responsibility for the impact of its actions on its shareholders, consumers, employees, community, environment, and suppliers. Ethics A code of behavior that is defined by the group to which an individual belongs. Inte...

Fair Credit Reporting Act (1970) regulates the operations of credit reporting bureaus, including how they collect, store, and use credit information. Right to Financial Privacy Act (1978) protects the records of financial institution customers from unauthorized scrutiny by the federal government Gramm-Leach-Bliley Act (1999) allows business combinations (e.g. mergers) between commercial banks, investment banks, and insurance companies, and thus permits these institutions to compete in mark...

Ethics Are a sense of what is right and wrong that guide behavior. This set of standards is often more stringent than legal standards. Test questions on the OA will require you to understand right and wrong regarding common business practices. Anything related to fraud, wrong doing, dishonesty, etc., even if it is to protect the company, is considered unethical business practices. Sustainability Is defined broadly in operations and supply chain management as the ethical issues an organizat...

1) Which of the following blood specimen tests are photosensitive and should be protected from light during handling and transportation? A. Gastrin B. Ammonia C. Pyruvate D. Bilirubin Correct Answer-D 2) A phlebotomist should identify that a blood spot collection for inborn errors of metabolism requires which if the following? A. The newborn must be at least 3 days old B. The circles on the filter paper much be at least half filled C. The first drop of blood immediately following the p...

what is the average stroke volume during exercise and at rest? Correct Answer-Rest: 70 mL/b Exercise: 120-190mL/b what is the average cardiac output at rest and during Exercise? Correct Answer-Rest: 4900 mL/min Exercise: 22800-34200 mL/min What is the fuel for the anaerobic alactic system? Duration? By products? Correct Answer-Fuel: ATP and PCr Duration : 0-15 secs By products: ADP, Cr, Pi What is the fuel for the anaerobic lactic system? Duration? By-products? Correct Answer-Fuel: CHO ...

Affix A morpheme or meaningful part of a word attached before or after a root or base word to modify its meaning; a category that includes prefixes and suffixes. Alphabetic Principle The use of letters and letter combinations to represent phonemes in an orthography. Automaticity Fluent performance without the conscious deployment of attention Base word A free morpheme, usually of Anglo-Saxon origin, to which affixes can be added. Blend A consonant sequence before or after a vowel within a ...

Alliteration Repetition of the initial phoneme in connected text. Affix A general term that refers to prefixes and suffixes Analogy Comparing two sets of words to show some common similarity between the sets. Example: cat is to kitten as dog is to puppy. Bloom's Taxonomy A system for categorizing levels of abstraction of questions that commonly occur in educational settings. E.S.A.A.C.K Evaluation, synthesis, analysis, application, comprehension, knowledge Chunking A decoding strategy fo...

Which of the following is an expository type of writing? Announcement Advertisement Journal Poem Film review Announcement The primary purpose of expository writing is to provide information or directions. Advertisements and film reviews are persuasive style of writing. A journal is a narrative type of writing. A poem is creative or descriptive. What is a criticism of a direct writing assessment? Uncertain composition. Does not show complete knowledge. Relevance to topic.Subjectivity ...

What are the four steps to learning? Preparing, absorbing, capturing, and reviewing Two most common reasons students drop out Financial difficulties and falling behind in studying SMART goals are Specific, Measurable, Attainable, Realistic, Timely Multitasking Being engaged in two or more different activities at the same time Three tiers of time management What, when, and how RAC method Record, Analyze, Change Technical degrees Have a clear direction into what type of career comes next; e...

Office of Student Activities What office coordinates a variety of social, curricular, and specialinterest clubs and organizations that you can join? TRUE A student should apply for graduation online at the beginning of the semester he/she intends to graduate. IT Help Desk Who would you contact if you have technical issues? Testing center Where can you take exams for ELI courses? Career Counselor You are interested in identifying careers that might be a good fit for your interests, values, ...

Focusing on what is being said, repeating what you heard, asking a speaker to expand or clarify, looking for non-verbal signals, and listening for requests are principles of ______ listening. Active Most instructors read the body language of the students in the front rows to gauge how they are doing and if they are losing the class. True Which note-taking method is not recommended as it focuses on capturing as much of what the instructor says as possible; but not on processing the informat...