Leonardkinyua

Customer service impressions are formed by the staff's ______ and _______ towards them. - ANSWER attitude and behavior _______ may be any patient, family member, visitor, physician, other hospital, personnel, third party payer, vendors, suppliers, etc. - ANSWER Customers Internal customers are people in other _______ , fellow ______, management, information services, etc. within the __________ who all work together in caring for the patient. - ANSWER departments, employees, organization ...

What act requires language barriers to be identified and accommodated? - ANSWER American with Disabilities Act (ADA) under Title III What does AIDET stand for? - ANSWER Acknowledge, Introduce, Duration, Explanation and Thanks Two ways of obtaining customer feedback - ANSWER Active and Passive What is active customer feedback? - ANSWER The provider requests information from the patient What is passive feedback? - ANSWER The process of responding to patient complaints and concerns Uses fo...

New Patient - ANSWER Someone who has not received any services from the provider (or another provider of the same specialty or subspecialty who is a member of the same practice) within the past three years. Established Patient - ANSWER Patient who has seen a provider within the past three years. Referring Physician - ANSWER Physician who transfers care of a patient to another physician. Network - ANSWER A group of providers in a managed care organization. Participating Provider (PAR) - A...

Medicare Two-midnight rule - ANSWER What is the CMS rule that states that an inpatient stay must cross two midnights to be paid for under Medicare part A? OIG - ANSWER Which program is responsible for protecting the integrity of the Hospital and Human Services (HHS) program by detecting and preventing fraud? 7 - ANSWER An effective compliance level has a minimum of how many levels? Creating standards of privacy - ANSWER Part of an effective compliance program Not being treating in an emerg...

In a hospital setting, a caregiver must inform a patient there is no cure for the patient's disease. To avoid possibly causing serious psychological harm by telling the patient, "There is nothing else I can do for you," the caregiver tells the patient, "Although there is currently no cure for your disease, I will treat your symptoms and make you more comfortable. I will also keep you informed as to any significant research regarding development of a cure for your disease." Which ethic...

Pre-Encounter refers to ________________________________________. - ANSWER Before the patient arrives at hospital. Encounter refers to ____________________________________________. - ANSWER The time while the patient arrives at the hospital. The responsibilities of the Access Representative are to: a. _______________ information b. appropriately identify the ________________ c. insure ___________________ for services d. communicate information concerning patient's _______________ e. ob...

What is DAR stand for? - ANSWER Department Appointment Report What is the DAR used for? - ANSWER To see appointments on a specific date. You can check in appointments from here. Which services use the check in button? - ANSWER Scheduled services (CT, BD, US, Mam, etc.) How do you register a patient as confidential? - ANSWER In "encounter info" mark "private encounter" as yes. What is an appropriate response when a patient tells you "everything is the same" when you try to verify th...

A complication of steep reverse Trendelenburg position is? A. Deep vein thrombosis B. Arterial compression C. Cardiac overload. D. Respiratory alkalosis - ANSWER A which position should be used for Posterior Colpotomy? A. Prone. B. Supine. C. Lithotomy. D. Fowler's - ANSWER C Which is the BEST way to prevent hypothermia in the OR? A. Forced air warming blanket. B. Warmed IV solutions. C. Warmed irrigation solution. D. Multiple layers of blankets. - ANSWER A OR humidity must be ma...

A complication of steep reverse Trendelenburg position is? A. Deep vein thrombosis B. Arterial compression C. Cardiac overload. D. Respiratory alkalosis - ANSWER A which position should be used for Posterior Colpotomy? A. Prone. B. Supine. C. Lithotomy. D. Fowler's - ANSWER C Which is the BEST way to prevent hypothermia in the OR? A. Forced air warming blanket. B. Warmed IV solutions. C. Warmed irrigation solution. D. Multiple layers of blankets. - ANSWER A OR humidity must be ma...

By an act of the Continental congress, the United States Marine Corps became a regular branch of our country's service when? - ANSWER November 10, 1775 Who established the United States Marine Corps? - ANSWER Captain Samuel Nicholas Where was the United States Marine Corps established? - ANSWER Tun Tavern, PA Who was the proprietor of the tavern? - ANSWER Peg Mullen, Robert Mullen's wife. Who was the first Marine Corps recruiter? - ANSWER Robert Mullen The Marine Corps as it exists toda...

on arrest, everyone has the right to be informed a. retaining counsel b. reason of arrest c. (a) and (B) d. none of the above - ANSWER C. (a) and (b) Human Rights protection in BC a. canadian Human rights act b. BC human rights code c. (a) and (b) d. none of the above - ANSWER c. (a) and (b) exchange of hot words can be considered as assault a. true b. false - ANSWER b. false An SP must not describe or identify their services by using the words detective, law enforcement, peace off...

How do public accountants differ from management accountants? - ANSWER management accountants work within a single company while public accountants work broader. What do public accountants do? - ANSWER Public accountants provide services such as tax planning and preparation, external auditing, and business consulting on topics such as employee compensation and benefits to clients on a fee basis. What do management accountants do? - ANSWER work within a single company, recording, and analy...

What act regulates SPs? - ANSWER Security Services Act What is the difference between a summary and indictable offence? - ANSWER Summary is less serious. Usually results in paying a fine or community service. Indictable offence is serious. Usually results in serving a prison sentence. Principles of Fundamental Justice - ANSWER The principles of fundamental justice are that a person: Is considered to be innocent until proven guilty beyond a reasonable doubt Has the right to fully answer an...

David Noebel - ANSWER he conceptualized world view as an ideology, philosophy, theology, movement and religion that provides a framework to understanding of god, the world, man and their relationships Ekaete Eltang - ANSWER world view is lens we use to perceive or look at life, it meaning, reality, purpose, world events and even history Prof Yusuf Turaki - ANSWER world view as a people's total way of seeing, understanding, interpreting and of constructing the reality of existence (life) o...

What is the main difference between training and development? (A) Training is more important than development. (B) Development is a broader term used to describe learning processes in an organization. (C) Development is more future-oriented and broadly focused. (D) Development is more narrowly focused. - ANSWER Development is more futureoriented and broadly focused. What is the primary reason why organizations train new employees? (A) to increase their knowledge, skill, and ability level ...

Which term refers to the holistic, integrated and results and goal-oriented process of planning, recruiting, selecting, developing, managing, and compensating employees? A) job analysis B) HR alignment C) strategic planning D) talent management - ANSWER D) talent management Connor, a manager at a boat manufacturing firm, takes a talent management approach to his duties. Which of the following would Connor most likely do? A) coordinate recruitment and compensation activities B) use diffe...

Caboodle Dictionary - ANSWER Basic metadata for tables. Find Descriptions of tables and columns available in data model. Identify tables that can be linked together. Caboodle Dictionary Editor - ANSWER In depth view of Caboodle ETL packages and data lineage. Shows Clarity tables data that extracted from when populating tables, which ETL packages are used by Caboodle tables and dependencies amongst the tables in Caboodle. Caboodle Executions - ANSWER Where Caboodle administrators can create...

Assuming a user has the appropriate user role to access a dashboard, what other dashboard settings control whether the dashboard is available for viewing? - ANSWER The ready for use and Enabled for user selection check boxes What do you need to create a link from a dashboard to a given Hyperspace activity? - ANSWER The activity descriptor for the activity. Where can you find the activity descriptor - ANSWER 1. Help - about Hyperspace when you are in the activity. 2. User Menu Summary Wha...

1. Assuming a user has the appropriate user role to access a dashboard, what other dashboard settings control whether the dashboard is available for viewing? - ANSWER The Ready for use and Enabled for user selection check boxes. 2. Which of the following would you enter in the Parameters field of an activity link to open a Hyperspace activity? a. The activity descriptor and any required parameters for the activity. b. The menu descriptor of the activity. c. The user-facing name of the act...

CHAPTER 1-Caboodle Console - ANSWER The Caboodle Console is a web application housed on the Caboodle server. It includes the following: Dictionary Dictionary Editor Executions Work Queue Configuration CHAPTER 1-Data Warehouse - ANSWER In a data warehouse, multiple sources may load data pertaining to a single entity. This means that more than one package may populate a given row in a Caboodle table. As a result, there may be multiple business key values associated with a single entity i...