The three major phases of laboratory testing that a QA program should evaluate include

a. mean, standard deviation, and coefficient of variation.

b. pre-op, operative, and post-op.

c. pre-analytical, analytical, and post-analytical.

d. outpatient, inpatient, and non-patient. - c. pre-analytical, analytical, and post-analytical.

The process by which test results achieve the same high levels of accuracy and precision that can be reproduced across measurement systems, laboratories and time is ...