1. customer focus

2. continuous improvement

3. employee empowerment

4. use of quality tools

5. product design

6. process management

7. managing supplier quality Total Quality Management (TQM) Philosophy

Basic function of Six Sigma. Measures the process potential and performance of processes. The

higher the range of Cpk, the improved is the ability of the process to complete its necessities. Uses

both the process variability and the process specifications to determine whether the process...
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