ITIL 4 Foundation Certification exam prep/

ITIL 4 Foundation Practice Exam with

Rationale.





1. Which practice includes the classification and ownership

of queries and requests from users?

A. Service desk

B. Incident management

C. Change control

D. Service level management: A. "Service desks provide a clear

path for users to report issues, queries,

and requests, and have them acknowledged, classified, owned,

and actioned"







Rationals:

B. Incorrect. The 'incident manag...
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