What is our purpose?

Helps org develop mission to guide actions and decisions, align resources



Salesforce Resources: Sales Cloud

Reports and Dashboards







Who is our customer?

Admins make sure customer information is usable and can be analyzed to determine customer characteristics



Salesforce Solutions:

Sales cloud

Marketing CLoud

Service Cloud







5 Most important questions about business

1. What is our purpose?

2. Who are our customers?

3. What do our customers value?

4. ...
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