Unit 4 Customer Service in Travel and Tourism

Goes into detail concerning the different needs of customers and how organisations assess them

how customer service provision meets specific customer needs in travel and tourism organisations, Explain the importance of providing excellent customer service in travel and tourism organisations.

In this assignment, I am going to define what excellent customer service is whilst explaining the different skills needed to deal with different types of customers. Also, I will explain what internal and external customers are with examples. I will pick two organisations (an Airline and a Hotel Chain) and explain what the needs and expectations are of different travellers with examples. Then, I will state what each organisation could improve on in order to better the organisation’s customer se...

This document shows my first assignment from the customer service unit. This assignment includes two examples of times that I was a mystery shopper (one in a travel agents and one in a restaurant) along with details regarding many aspects of these places. Also, in this assignment, there are two flow charts along with improvements that could be made.

In this assignment, I have explained two different scenarios where I have had to solve a customer complaint. I explained what the issue was, how I solved it as well as what I could do to improve.

For this, I have written a reply to a customer complaint letter regarding an issue that they had.

Looks into what accommodation, transportation, attractions and travel dates would be suitable and the prices of these needs.

Document includes the customers needs to change their seats on their flight. Different prices and flight seat classes according to what possible questions the customer may ask

Goes into detail on how an organisation can improve their customer service skills according to different needs and how they could have been met.