Servicenow csa graded a Study guides, Class notes & Summaries
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ServiceNOW CSA Graded A+
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ServiceNOW CSA Graded A+ 
Both instances should be of the same version for customizations to work correctly. Yes 
What four components can be used to locate applications and modules: 1. Filter Navigator. 
2. All Applications Tab. 
3. Favorites Tab. 
4. Your History Tab. 
What do you use to search for information across applications and records? Global Search 
What is included in your history? 1. Forms and lists accessed. 
2. Catalog items. 
3. Homepages visited. 
Roles are represented ...
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SERVICENOW CSA EXAM QUESTIONS AND ANSWERS GRADED A+
- Exam (elaborations) • 9 pages • 2022
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SERVICENOW CSA EXAM QUESTIONS AND ANSWERS GRADED A+
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CSA-ServiceNow Questions and Answers Graded A+
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CSA-ServiceNow Questions and Answers Graded A+ 
NO.1 Which would NOT appear in the History section of the Application Navigator? 
A. Records 
B. UI Pages 
C. Lists 
D. Forms 
UI Pages 
 
 
 
NO.2 What module in the Service Catalog application does an Administrator access to begin creating a new item? 
A. Maintain Categories 
B. Maintain Items 
C. Content Items 
D. Items 
Maintain Items 
 
 
 
 
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ServiceNow CSA Exam Questions and Answers Graded A+
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ServiceNow CSA Exam Questions and Answers Graded A+ 
What are the different interfaces for accessing a ServiceNow Instance? 
-Now Platform User Interface 
-Service Portal 
-ServiceNow Mobile Classic 
-ServiceNow Agent 
 
 
 
What are the tree components of the Now Platform User Interface? 
-Banner Frame 
-Application Navigator 
-Content Frame 
 
 
 
 
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ServiceNow CSA Questions with solutions 2024, Graded A+
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ServiceNow CSA Questions with solutions 2024, Graded A+ 
Which application menu is used in capturing and moving changes from one instance to other? 
 
Update Set 
Import Set 
Change 
None 
Update Set 
 
 
 
Which type of interface enables you to display multiple performance analytics, reporting and other widgets on a single screen? 
 
-Form 
-List 
-Dashboard 
-Timeline 
Dashboard 
 
 
 
 
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Official ServiceNow CSA Knowledge Questions and Answers Graded A+
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Official ServiceNow CSA Knowledge Questions and Answers Graded A+ 
Which of the following is the primary way to interact with the applications and data in a ServiceNow instance? 
Now Platform UI 
 
 
 
A role is a: 
collection of permissions 
 
 
 
 
A group is a: 
set of users who share a common purpose 
 
 
 
The Now Platform is an example of which cloud computing model? 
Application Platform-as-a-Service (aPaas) 
 
 
 
Which workflow types does the Now Platform provide? 
IT, Employee and Cust...
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Service Now CSA Exam QUESTIONS AND ANSWERS| GRADED A 2023 UPDATE
- Exam (elaborations) • 28 pages • 2023
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Service Now CSA Exam QUESTIONS AND ANSWERS| GRADED A 2023 UPDATE 
Service Now CSA Exam QUESTIONS AND ANSWERS| GRADED A 2023 UPDATE 
 
(T/F) ACL evaluates condition/script and roles Correct Answer: True 
 
If prefix of incident needs to be changed, where should you refer? Correct Answer: Number Maintenance Table 
 
Which of the following is possible via an inbound action? 
 
A) Schedule a job 
B) Sends an email notificaiton 
C) Modifying existing records 
D) All of the above Correct Answer: B)...
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CSA - Servicenow 1 Already Graded A+
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CSA - Servicenow 1 Already Graded A+ 
To provide added security, no user can have both of the explicit roles. What are the two roles? Select 
2 Answers from the below options. 
snc_internal 
snc_external 
What is a stakeholder's role in implementing and maintaining the CMDB? 
Determine the specific CI information required to support these capabilities and build organisational 
buy-in. 
(Rome) How can you measure and track article views, page views, and searches performed by 
unauthenti...
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ServiceNow CSA – Overview Questions and Answers Graded A+
- Exam (elaborations) • 2 pages • 2024
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ServiceNow CSA – Overview Questions and Answers Graded A+ 
What is ServiceNow? 
ServiceNow is a cloud-based platform deployed in a browser that contains applications and data that can vary by instance and user, automating common business processes. 
 
 
 
Name 3 ways can ServiceNow help an organization? 
(1) Automate manual repetitive setup tasks 
 
(2) Manage core IT processes 
 
(3) Standardize service delivery 
 
 
 
 
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Service Now CSA Exam QUESTIONS AND ANSWERS| GRADED A 2023 UPDATE
- Exam (elaborations) • 28 pages • 2023
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Service Now CSA Exam QUESTIONS AND ANSWERS| GRADED A 2023 UPDATE 
 
(T/F) ACL evaluates condition/script and roles Correct Answer: True 
 
If prefix of incident needs to be changed, where should you refer? Correct Answer: Number Maintenance Table 
 
Which of the following is possible via an inbound action? 
 
A) Schedule a job 
B) Sends an email notificaiton 
C) Modifying existing records 
D) All of the above Correct Answer: B) Sends an email notificaiton 
 
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