Itil 4 Study guides, Class notes & Summaries

ITIL 4 EXAM 2024 WITH 100% CORRECT ANSWERS Service Management - correct answer A set of specialized organizational capabilities for enabling value for customers in the form of services Service Management - correct answer A set of specialized organizational capabilities for enabling value for customers in the form of services Output - correct answer Tangible or intangible deliverable of an activity Outcome - correct answer Result for a stakeholder produced by one or more outputs. ...

Which practice includes the classification and ownership of queries and requests from users? A. Service desk B. Incident management C. Change control D. Service level management - Answer- A. "Service desks provide a clear path for users to report issues, queries, and requests, and have them acknowledged, classified, owned, and actioned" Rationals: B. Incorrect. The 'incident management' practice deals only with incidents, not queries and requests. "The purpose of the incident ma...

ITIL 4 Practice Test ...

ITIL 4 Exam Questions And Correct Answers |Guaranteed Success

ITIL 4 FOUNDATION EXAM Q&A RATED A.ITIL 4 FOUNDATION EXAM Q&A RATED A.ITIL 4 FOUNDATION EXAM Q&A RATED A.ITIL 4 FOUNDATION EXAM Q&A RATED A.ITIL 4 FOUNDATION EXAM Q&A RATED A.ITIL 4 FOUNDATION EXAM Q&A RATED A.ITIL 4 FOUNDATION EXAM Q&A RATED A.ITIL 4 FOUNDATION EXAM Q&A RATED A.

ITIL 4 Foundation Exam Questions And Answers 100% Pass

WGU C846 ITIL 4 Service Management - correct answer A set of specialized organizational capabilities for providing value to customers in the form of services. Value - correct answer The perceived benefits, usefulness, or importance of something. Customer - correct answer Defines the requirements for services. User - correct answer A person who uses the service. Sponsor - correct answer Authorizes budgets for services. Supplier - correct answer External partner who provides servic...

ITIL 4 Foundation Practice Exam with Rationale | Questions and answers | 2024/25

ITIL 4 Foundation Practice Exam with Rationale Questions And Answers Already Passed

PESTLE (list) - Answer Political Economic Social Technological Legal Environmental 4 dimensions of service management - Answer organizations & people information & technology partners & suppliers value streams & processes components of the service value system - Answer inputs: -opportunity -demand components: -7 guiding principles -governance -service value chain -34 ITIL practices -continual improvement output: