CUSTOMER Study guides, Class notes & Summaries
Looking for the best study guides, study notes and summaries about CUSTOMER? On this page you'll find 52083 study documents about CUSTOMER.
Page 2 out of 52.083 results
Sort by
-
ALL lectures for Customer and Marketing Analytics
- Class notes • 44 pages • 2022
-
- $8.86
- 10x sold
- + learn more
ALL the lectures of the course Customer and Marketing Analytics in one document. Including a lot of sample exam questions! Ready for you to rock your exam! :)
-
WGU D077 CONCEPTS IN MARKETING, SALES AND CUSTOMER CONTACT OA LATEST EXAM 2024
- Exam (elaborations) • 51 pages • 2023
-
Available in package deal
-
- $23.99
- 2x sold
- + learn more
WGU D077 CONCEPTS IN 
MARKETING, SALES AND CUSTOMER 
CONTACT OA LATEST EXAM 2024
-
IO Customer Journey | Communicatie jaar 1, Customer Journey
- Essay • 63 pages • 2023
-
Available in package deal
-
- $8.42
- 1x sold
- + learn more
In dit verantwoordingsdocument gaan we onderzoek doen naar de optimale klantreis van een klant bij MyJewellery, een bekend sieradenmerk onder jongeren. De vraag die centraal staat luidt: welke factoren spelen een rol bij de aanschaf van een paar MyJewellery oorbellen? De theorieën die ik heb gebruikt om tot een eindantwoord te komen zijn: cognitieve dissonantie, emoties, motieven, sociale invloeden en het koopbeslissingsproces. Uiteindelijk is alles inzichtelijk gemaakt in een customer journey ...
-
WGU D077 Concepts in Marketing, Sales, and Customer Contact Test 2023/2024
- Exam (elaborations) • 24 pages • 2023
-
Available in package deal
-
- $13.99
- 1x sold
- + learn more
Which scenario represents personal selling? 
-	The marketing department uses the four Ps to determine the brand message. 
-	A customer orders a product online using a website. 
-	A customer goes to a pet store and discusses the best type of turtle food with a salesperson. 
-	The marketing team collaborates with the sales organization to develop appropriate tools for advertising. - answerA customer goes to a pet store and discusses the best type of turtle food with the sales person 
Business...
-
NRF Customer service exam study guide (2022/2023) Graded A+
- Exam (elaborations) • 33 pages • 2023
-
Available in package deal
-
- $10.49
- 1x sold
- + learn more
NRF Customer service exam study guide (2022/2023) Graded A+ 
A good reason for creating an opening for discussion is to: 
• Break down the customer's sales resistance 
• Convince the customer how much you know about the product • Get to know what the customer wants Get to know what the customer wants 
Which of the following are appropriate reasons for following up with a customer? 
• You are curious whether a gift your customer purchased was well received 
• You finally located an ite...
Want to regain your expenses?
-
Summary articles week 1 Managing Customer Experience and Value
- Summary • 11 pages • 2024
-
Available in package deal
-
- $3.87
- 1x sold
- + learn more
Summary of the 4 articles of week 1 of MCEV, for RUG-students. 
 
The summarized articles are: 
Haenlein, M. (2017), How to date your clients in the 21st century: Challenges in managing customer relationships in today’s world, Business Horizons, 60 (5), 577-586. 
Lemon, K. N., & Verhoef, P. C. (2016). Understanding customer experience throughout the customer journey. Journal of Marketing, 80(6), 69-96 
Oblander, E.S., S. Gupta, C.F. Mela, R.S. Winer, and D.R. Lehmann (2020), The past, present ...
-
Integrale opdracht Customer Journey, geslaagd met een 7.5
- Thesis • 17 pages • 2024
-
- $11.08
- 3x sold
- + learn more
tap 1: Wat lever je in? 
 
Je maakt een verslag waarin je het proces van de huidige klantinteractie binnen jouw organisatie beschrijft aan de hand van de customer journey. Deze customer journey dien je ook visueel in kaart te brengen. Dit document bevat alle relevante informatie om de opdracht te kunnen maken. 
 
Stap 2: Waar moet de opdracht aan voldoen? 
 
In je moduleopdracht werk je de volgende stappen/deelopdrachten uit die zijn afgeleid van de algemene leerdoelen, in de volgorde waarin ze ...
-
Essay OE102 Customer Insight Tooling (cijfer 8,6)
- Essay • 70 pages • 2023
-
- $7.37
- 7x sold
- + learn more
Het verslag bevat alle uitgewerkte opdrachten voor OE102, ideaal om te gebruiken als voorbeeld!
-
Summary articles week 5 Managing Customer Experience and Value
- Summary • 9 pages • 2024
-
Available in package deal
-
- $3.87
- 1x sold
- + learn more
Summary of the 3 articles of week 5 of MCEV, for RUG-students. 
The summarized articles are: 
Pansari, A. and V. Kumar (2017), Customer engagement: the construct, antecedents, and consequences, Journal of the Academy of Marketing Science, 45 (3), 294-311. 
Van Doorn, J., Lemon, K. N., Mittal, V., Nass, S., Pick, D., Pirner, P., & Verhoef, P. C. (2010). Customer engagement behavior: Theoretical foundations and research directions. Journal of Service Research, 13(3), 253-266. 
Beckers, S. F. M.,...
-
Course Careers Exam| Questions and Verified Answers| 100% Correct| Grade A (2023/ 2024 Update)
- Exam (elaborations) • 26 pages • 2023
-
Available in package deal
-
- $10.49
- 5x sold
- + learn more
Course Careers Exam| Questions and Verified Answers| 100% Correct| Grade A (2023/ 2024 Update) 
 
Q: What is the formula for predicting sales? 
Efficiency + Performance = Effectiveness 
 
Efficiency + Effectiveness = Performance 
 
Effectiveness + Performance = Efficiency 
 
 
Answer: 
Efficiency + Effectiveness = Performance 
 
 
 
Q: Who are you calling with your direct cold call outreach? 
Someone above or horizontal to your ideal buyer persona 
 
Someone below your ideal buyer persona 
 
Som...
How much did you already spend on Stuvia? Imagine there are plenty more of you out there paying for study notes, but this time YOU are the seller. Ka-ching! Discover all about earning on Stuvia