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TAM #1 Exam Questions and Answers
TAM #1 Exam Questions and Answers 
 
 
A. _____ the law and Company Policy. Take the blame off of yourself. "Company rules state that I cannot serve you anymore." Care about the safety of the customer. "I am concerned about your welfare." - ANSWERS -Assert 
 
M. _____ on. Move away as soon as you have stopped serving to avoid any confrontation going further. Ask another employee to assist you or call a manager. The more people that interact with the customer, the easier it is to reso...