- Study guides, Class notes & Summaries

Which is a guideline to follow when answering non emergency calls? - Identify yourself and your department, station, or unit. If you cannot answer a caller's question when handling a non emergency call, you should: - Refer them to someone who can answer the question. What should you do if someone that is angry or upset calls the station? - Remain calm and never become confrontational. Which type to telecommunications system is a dispatch center run directly by the fire department, emerge...

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4 pages

Written in 2022/2023

Grade A+

Brainarium

IFSTA 7th Edition: Chapter 2 Communications study guide. Which is a guideline to follow when answering non emergency calls? Identify yourself and your department, station, or unit. If you cannot answer a caller's question when handling a non emergency call, you should: Refer them to someone who can answer the question. What should you do if someone that is angry or upset calls the station? Remain calm and never become confrontational. Which type to telecommunications system is a dispat...

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3 pages

Written in 2022/2023

Grade A+

StudyHubSolutions

Which is a guideline to follow when answering non emergency calls? - ANSWER Identify yourself and your department, station, or unit. If you cannot answer a caller's question when handling a non emergency call, you should: - ANSWER Refer them to someone who can answer the question. What should you do if someone that is angry or upset calls the station? - ANSWER Remain calm and never become confrontational. Which type to telecommunications system is a dispatch center run directly by the fir...

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4 pages

Written in 2023/2024

Grade A+

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