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Exam (elaborations)
Genesys Cloud CX Certified Developer Level Up Your Scores: Exam Questions That Deliver Results
This option prevents agents from setting themselves back to 
available if they complete after call work early. They remain in 
ACW status and automatically return to available status at the end 
of the time-out period. 
A. Optional 
B. Mandatory, Discretionary 
C. Mandatory, Time-boxed 
D. Mandatory, Time-boxed no early exit 
E. Agent requested - D. Mandatory, Time-boxed no early 
exit 
After the agents complete an interaction, this option immediately 
places them in an idle state and availabl...