Popular courses 'Customer service' at Customer service
Customer service Study guides, Class notes & Summaries
Looking for the best study guides, study notes and summaries about Customer service? On this page you'll find 80 study documents about Customer service.
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CUSTOMER SERVICE PRACTICE FOR FINAL
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CUSTOMER SERVICE PRACTICE FOR FINAL
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CUSTOMER SERVICE TEST 100 QUESTIONS AND ANSWERS
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CUSTOMER SERVICE TEST 100 QUESTIONS AND ANSWERS
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Customer Service Specialist Bundled Exams Questions and Answers (2024/2025) Already Passed
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Customer Service Specialist Bundled Exams Questions and Answers (2024/2025) Already Passed
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Customer Service Questions and Answers 100% Pass
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Customer Service Questions and 
 
Answers 100% Pass 
 
You should use__________language when dealing with a customer. Positive 
 
How is Performance Measured? Metrics 
 
What is the definition of a metric? A standard for evaluating something. 
 
A Customer Service Representative is responsible for the energy he or she brings to an 
interaction with a customer. True 
 
What does CRM stand for? Customer Relationship Management 
 
Effective communication includes: Listening to the customer, focusin...
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Customer Service Final Exam Questions & Answers | Questions with 100% Correct Answers | Verified | Updated 2024
- Exam (elaborations) • 12 pages • 2024
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Customer Service Final Exam Questions & Answers | 
Questions with 100% Correct Answers | Verified | 
Updated 2024
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CUSTOMER SERVICE FINAL EXAM STUDY GUIDE
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CUSTOMER SERVICE FINAL EXAM STUDY GUIDE
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Customer Service Final Exam Questions & Answers | Questions with 100% Correct Answers | Verified | Updated 2024
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Customer Service Final Exam Questions & Answers | 
Questions with 100% Correct Answers | Verified | 
Updated 2024
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Customer Service Bundled Tests Questions and Answers 100% Solved
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Customer Service Bundled Tests Questions and Answers 100% Solved
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Customer Service Exam Review (2023/2024) 100% Pass
- Exam (elaborations) • 6 pages • 2023
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Customer Service Exam Review (2023/2024) 100% Pass Globlization An ongoing trend of information, knowledge sharing arond the world. 
Small business A type of business that is independently owned and operated and is not dominant in its field of operation. 
E Commerce Surfing the net for goods has coined a new term in technolgy for accessing goods and services. 
Internal costumers Employees of other departments or branches, coworkers and other people who work within the same organization. 
Externa...
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Customer Service Test Questions and Answers Already Passed
- Exam (elaborations) • 16 pages • 2023
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Customer Service Test Questions and Answers Already Passed 
Online merchant Z has a very sophisticated system that measures the speed of call handling in an effort to make each customer call as brief as possible False 
In a broad sense, a customer can be described as anyone with whom we exchange value True 
The appearance of a store, shop, or office conveys nonverbal messages to customers True 
Rewarding employees for doing some behaviors may be counterproductive if not consistent with good serv...
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