- Study guides, Class notes & Summaries

Providing excellent customer service is one of the VA Core values. In the VA, who are our customers? (Select all that apply) - ANS -Veterans - Family members - Employees /contractors - Students/trainees A Veteran can be eligible for community care based on all of the following criteria EXCEPT: - ANS -Best Medical Interest of the Veteran -Care or Services are non-compliant with VA's standards for quality - Care or Services not provided within designated access standards - Requ...

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8 pages

Written in 2023/2024

Grade A+

DocLaura

A patient comes to the medical office reporting a newly twisted ankle. The appropriate course of action for the medical assistant is to prepare * a warm, moist compress. a paraffin bath. an ice pack. a heating pad. - ANS an ice pack. In most cultures in the United States, when a medical assistant is speaking with a patient, making direct eye contact encourages * control of the conversation emotional reasoning a subordinate relationship open communication - ANS open com...

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10 pages

Written in 2023/2024

Grade A+

DocLaura

CC Onboarding Post Test Study Guide | 2026/2027 Exam Review | Comprehensive Q&A

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7 pages

Written in 2026/2027

Grade A+

rosaline2

CC ONBOARDING POST TEST REVIEW / DISCUSSION Questions and Answers Already GradedCC ONBOARDING POST TEST REVIEW / DISCUSSION Questions and Answers Already Graded

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14 pages

Written in 2025/2026

Grade A+

Novalearn

Cc Onboarding Post Test Review / Discussion Questions & Answers Rated 100% Correct!!

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41 pages

Written in 2024/2025

Grade A+

EvaTee

True - ANS Some patients deliberately arrive late for their scheduled appointment in an attempt to avoid a long wait. True - ANS The appointment book is a legal record and should be kept at least 3 years. False - ANS To reduce the chance of error,fill out the appointment card before entering the appointment in the appointment book. False - ANS A medical assistant is not trained to tell the difference between an acute condition that is an emergency and one tha...

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10 pages

Written in 2023/2024

Grade A+

DocLaura

You're an orthotist in the Orthotic-Prosthetic Clinic, and it's almost time for lunch. A Veteran comes to clinic from the Emergency Department to be fit with an orthosis to support her sprained knee. You review the Veteran's file and notice a new consult has not been entered yet. What would you do to 'own the moment' in this situation? Give the Veteran whatever knee orthosis she wants. Send the Veteran back to her primary care provider to get another order Tell the Veteran you are havi...

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5 pages

Written in 2023/2024

Grade A+

DocLaura

Providing excellent customer service is one of the VA Core values. In the VA, who are our customers? (Select all that apply) - ANS Veterans Family members employee Trainees Mr. Jones, a Vietnam Veteran, calls his Primary Care office requesting an Agent Orange exam. The scheduler is new and not familiar with the requirements of the exam. Select the scheduler's best response to the Veteran. - ANS Mr. Jones, I am not familiar with that exam but will find out who you need to...

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5 pages

Written in 2023/2024

Grade A+

DocLaura

Cc Onboarding Post Test Review / Discussion (Rated A+) 2024!!

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7 pages

Written in 2023/2024

Grade A+

EvaTee