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CBCC - Consumer Decision Making Process Exam Questions and Answers
CBCC - Consumer Decision Making Process 
 
Problem/need recognition → information search (internal search or external search) → evaluation of alternatives → purchase decision/choice → post-decision evaluation - Answer- The procedure consumers engage in to make a choice or to deliberate 
 
Problem (need) recognition - Answer- the perceived difference (tension) between an ideal and an actual state 
 
Ideal state - Answer- the state which consumers would like to achieve (where we want to be...