For this, I have written a reply to a customer complaint letter regarding an issue that they had.

In this assignment, I have explained two different scenarios where I have had to solve a customer complaint. I explained what the issue was, how I solved it as well as what I could do to improve.

In this assignment, I am going to define what excellent customer service is whilst explaining the different skills needed to deal with different types of customers. Also, I will explain what internal and external customers are with examples. I will pick two organisations (an Airline and a Hotel Chain) and explain what the needs and expectations are of different travellers with examples. Then, I will state what each organisation could improve on in order to better the organisation’s customer se...

This document shows my first assignment from the customer service unit. This assignment includes two examples of times that I was a mystery shopper (one in a travel agents and one in a restaurant) along with details regarding many aspects of these places. Also, in this assignment, there are two flow charts along with improvements that could be made.

This document contains the possible areas of congestion during normal operations, explaining why these areas are prone to congestion and the measures that can be taken to prevent or minimise congestion

This is the powerpoint presentation LAA UNIT 3 for Travel and Tourism btec. This peice of coursework was all about marketing and customer service I am studying travel and tourism in sixth form. This powerpoint was moderated and given a Dinstinction. We chose to write ours about Butlins and Centre parks. Discussing all of the marketing and customer service.

This is the full document of Travel Tourism BTEC LAA VISITOR ATTRACTIONS this is the resubmitted piece I got a distinction (moderated) I compared chessington world of adventures and the Tower of London.

This is a marked merit essay. Written for BTEC Travel and Tourism Unit 3. Has the Pass, with the chosen UK destinations, with bibliography as well as the related merit question and its bibliography.