Total Quality Management
University of South Africa (Unisa)
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Total Quality Management (TQM)
Sunil Luthra, Dixit Garg, Ashish Agarwal, Sachin K. Mangla
1 documents
27 results
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Essay
MNO3703 ASSIGNMENT 1 SEMESTER 1 2026 bm Question 1: Quality Customer Service (Apply) Using principles of customer-focused quality management, explain how Auto Tech Manufacturing Ltd. can improv
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--237March 20262025/2026A+
- MNO3703 ASSIGNMENT 1 SEMESTER 1 2026 bm 
 
Question 1: Quality Customer Service (Apply) 
Using principles of customer-focused quality management, explain how Auto Tech Manufacturing Ltd. can improve its customer service to address the complaints described in the case scenario. 
 (5 Marks) 
 
Ques...
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Essay
MNO3703 ASSIGNMENT POE SEMESTER 1 2026 
 
2.1 Design and Value Chain 
(4) 
Analyse SABM’s value chain and evaluate how meeting customer requirements throug
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---18May 20262025/2026A+
- MNO3703 ASSIGNMENT POE SEMESTER 1 2026 
 
2.1 Design and Value Chain 
(4) 
Analyse SABM’s value chain and evaluate how meeting customer requirements through integrated processes and better design practices can improve customer value. 
 
2.2 Process Re-design and Value Chain (4) 
 Evaluate SABM’s current order fulfilment process and propose a process redesign using process management p...
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Essay
MNO3703 ASSIGNMENT POE SEMESTER 1 2026
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--26May 20262025/2026A+Available in bundle
- MNO3703 ASSIGNMENT POE SEMESTER 1 2026
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Essay
MNO3703 ASSIGNMENT 1 SEMESTER 1 2026 Section C Applied Case Study: Auto Tech Manufacturing Ltd. (50 marks) Case Scenario: Auto Tech Manufacturing Ltd. Auto Tech Manufacturing Ltd. is a South African automotive component manufacturer located in the indu
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---36March 20262025/2026A+
- MNO3703 ASSIGNMENT 1 SEMESTER 1 2026 
 
Section C Applied Case Study: Auto Tech Manufacturing Ltd. (50 marks) 
Case Scenario: Auto Tech Manufacturing Ltd. 
Auto Tech Manufacturing Ltd. is a South African automotive component manufacturer located in the industrial corridor between Pretoria and Johannesburg. The company supplies precision metal brackets, suspension components, and specialised fasteners to several international vehicle manufacturers operating in South Africa. 
The organisation w...
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Exam (elaborations)
MNO3703 EXAMINATION OCTOBER -NOVEMBER 2025 2.1 During this covid-19 period, the management teams had to break away from the traditional style of management by making a traditional breakthrough in the fight for sales, profits, resources, funding and job
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---26October 20252025/2026A+
- MNO3703 EXAMINATION OCTOBER -NOVEMBER 2025 
2.1 During this covid-19 period, the management teams had to break away from the traditional 
style of management by making a traditional breakthrough in the fight for sales, profits, 
resources, funding and jobs. Therefore, the quality-based strategy Nkosi Motor Plan 
Brokers (LTD) adopted depended on effective leadership and doing the right things right 
first. Justify Nkosi Motor Plan Brokers (LTD)’s plan to implement the five requirements fo...
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