C157 and C128 (C157 and C128)

C157 and C128 combined test with 70 Questions Answers with Rationales Analyze each question and choose the best response. Record your rationale for each choice. 1. Quality improvement assumes that: a. Most problems with service delivery result from process difficulties, not individuals. b. Frequent inspection is necessary to improve quality. c. Employees generally try to avoid work. d. Top management leads all quality improvement activities. Response A is correct. QI starts with the...