CONFLICT RESOLUTION (GEN499)

You passed this Milestone 19 questions were answered correctly. 1 George and Chris were the two best players on their high school soccer team, and had a tendency to compete with each other both on and off the field. Over the course of their senior year, what started off as joking comments about who was better than who turned into full accusations of who was keeping the other down in an effort to make himself look better. Before their biggest game of the year, Coach Smith sat down with Geo...

You passed this Milestone 22 questions were answered correctly. 1 Tony and Mike were coworkers at a factory manufacturing cars. Mike worked on the assembly line; Tony was an accountant. Mike and Tony have been friends since high school and often spent time together outside of work. One afternoon, Tony suggested that Mike join him for lunch in the break room. Mike usually ate with other assembly line workers on tables near their work stations. Mike said, “Nah, I’d feel weird eating w...

You passed this Milestone 21 questions were answered correctly. 1 question was answered incorrectly. 1 Which of the following statements would likely be said by a low context communicator?  Let's meet for coffee tomorrow at noon.  I heard a new coffee shop opened up around the corner; it's supposed to be really good.  Perhaps you would like to get a cup of coffee sometime, when you aren't too busy.  Brrr, winter sure arrived quick! A hot cup of coffee sounds great abo...

You passed this Milestone 18 questions were answered correctly. 3 questions were answered incorrectly. 1 Lainey, Penelope, Zach, and Brian were talking about renting an apartment together next year, but they were having trouble working out the details. "I don't understand why I would have to pay more if I got the master bedroom," said Lainey. "We decided to draw straws to see who gets what room, and Zach only suggested that after he didn't draw the master bedroom." "I only sugges...

You passed this Milestone 22 questions were answered correctly. 1 Joe and Carolyn agreed to meet at a bar before going to see a movie. When Joe arrived, he found Carolyn sitting at a table near the giant TV that was showing the baseball game. As he sat down, a player hit a home run and the bar erupted with shouts and whistles, so he loudly asked, "What movie do you want to see tonight?" Carolyn responded with, "I don't think we need to move to another table; I don't see any availabl...

You passed this Milestone 21 questions were answered correctly. 3 questions were answered incorrectly. 1 In an argument, a person using the accommodating style would most likely respond by doing which of the following? • Bringing out solid proof that she or he was right • Getting upset because the other party disagreed with him or her • Refusing to back down • Giving in to the other party CONCEPT Accommodating 2 Stages of conflict represent varying degrees of which of th...

Conflict Resolution PRACTICE MILESTONE 6 Are you ready to take Milestone 6? Taking this practice test is a stress-free way to find out if you are ready for the Milestone 6 assessment. You can print it out and test yourself to discover your strengths and weaknesses. The answer key is at the end of this Practice Milestone. QUESTION 1 Which of the following can be revealed through a conflict analysis process? A. Personal experience and reflection B. Additional parties to a conflict C. Peri...

Conflict Resolution PRACTICE MILESTONE 5 Are you ready to take Milestone 5? Taking this practice test is a stress-free way to find out if you are ready for the Milestone 5 assessment. You can print it out and test yourself to discover your strengths and weaknesses. The answer key is at the end of this Practice Milestone. QUESTION 1 Mara worked in a small legal practice. While the practice was technically owned by a larger company, it had its own set of rules and norms in addition to those...

Conflict Resolution PRACTICE MILESTONE 3 Are you ready to take Milestone 3? Taking this practice test is a stress-free way to find out if you are ready for the Milestone 3 assessment. You can print it out and test yourself to discover your strengths and weaknesses. The answer key is at the end of this Practice Milestone. QUESTION 1 Which of the following is NOT a possible objective of active listening? A. Summarizing a long statement B. Reflecting a speaker’s emotions C. Noting key po...