TABLE OF CONTENTS_ Chapter 1 Consumer Behavior: Information-Driven Consumer Behavior C ha pter 2 Segmentation, Targeting and Positioning Chapter 3 Consumer Motivation and Personality Chapter 4 Consumer Perception Chapter 5 Consumer Learning Chapter 6 Consumer Attitude Formation and Change Chapter 7 Persuading Customers Chapter 8 From Print and Broadcast to social media and Mobile Advertising Chapter 9 Reference Groups and Word-of-Mouth Chapter 10 The Family and Its Social Class Standing Chapter ...