KCS
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KCS 1
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KCS FOUNDATION SAMPLE TEST QUESTIONS AND ANSWERSWhat is the minimum structure of a knowledge article as defined by the KCS methodology? a. Issue, Environment, Cause, Resolution b. Issue, Environment, Cause, Resolution, Metadata c. Issue, Environment, Resolution, Metadata d. Issue, Resolution - CORRECT ANSWERb (Issue, Environment, Cause, Resolution, Metadata) Which of the following is an example of metadata? a. Author b. Hyperlinks c. Resolution d. Title - CORRECT ANSWERa (Autho...
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KCS FOUNDATION SAMPLE TEST QUESTIONS AND ANSWERSWhat is the minimum structure of a knowledge article as defined by the KCS methodology? a. Issue, Environment, Cause, Resolution b. Issue, Environment, Cause, Resolution, Metadata c. Issue, Environment, Resolution, Metadata d. Issue, Resolution - CORRECT ANSWERb (Issue, Environment, Cause, Resolution, Metadata) Which of the following is an example of metadata? a. Author b. Hyperlinks c. Resolution d. Title - CORRECT ANSWERa (Autho...