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  4. Unit 4 - Customer Service in Travel and Tourism

Unit 4 Customer Service in Travel and Tourism

PEARSON (PEARSON)

Here are the best resources to pass Unit 4 Customer Service in Travel and Tourism. Find Unit 4 Customer Service in Travel and Tourism study guides, notes, assignments, and much more.

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Mandatory Units

  • Package deal

    Mandatory Units

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    4
    October 2024
  • Unit 1, Unit 2, Unit 3 and Unit 4 are mandatory units. This includes the whole unit and is marked internally as a Distinction and was then EVed at the same grade.
  • francescamackenzie
    $50.79 More Info
Customer service (NCFE)

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    Customer service (NCFE)

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    1
    4
    July 2023
  • This package includes three assignments from the customer service unit. The three assignments that are included are the mystery shopper exercise, how companies show good customer service skills and a roleplay assignment.
  • kiarahausten4
    $16.07 More Info
Customer service complaint letter

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    Customer service complaint letter

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    2
    July 2023
    2022/2023
    Available in bundle
  • For this, I have written a reply to a customer complaint letter regarding an issue that they had.
  • kiarahausten4
    $9.16 More Info
Customer service assignment 3

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    Customer service assignment 3

  • Available in bundle
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    2
    July 2023
    2022/2023
    Available in bundle
  • In this assignment, I have explained two different scenarios where I have had to solve a customer complaint. I explained what the issue was, how I solved it as well as what I could do to improve.
  • kiarahausten4
    $9.16 More Info
Customer service assignment 2

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    Customer service assignment 2

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    2.0
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    2.0
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    13
    July 2023
    2022/2023
    Available in bundle
  • In this assignment, I am going to define what excellent customer service is whilst explaining the different skills needed to deal with different types of customers. Also, I will explain what internal and external customers are with examples. I will pick two organisations (an Airline and a Hotel Chain) and explain what the needs and expectations are of different travellers with examples. Then, I will state what each organisation could improve on in order to better the organisation’s customer se...
  • kiarahausten4
    $9.16 More Info
Assignment 1: Mystery shopper

  • Other

    Assignment 1: Mystery shopper

  • Available in bundle
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    4
    July 2023
    2022/2023
    Available in bundle
  • This document shows my first assignment from the customer service unit. This assignment includes two examples of times that I was a mystery shopper (one in a travel agents and one in a restaurant) along with details regarding many aspects of these places. Also, in this assignment, there are two flow charts along with improvements that could be made.
  • kiarahausten4
    $9.16 More Info
Telephone conversation plannings for the needs of a customer

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    Telephone conversation plannings for the needs of a customer

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    3
    September 2022
    2021/2022
  • Document includes the customers needs to change their seats on their flight. Different prices and flight seat classes according to what possible questions the customer may ask
  • Rhirhi5773
    $11.27 More Info
Letter reply to a customers complaint

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    Letter reply to a customers complaint

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    September 2022
    2021/2022
  • The letter concerns an apology from a customer service agent. The letter includes how the organisation will make up for the issues the customer faced.
  • Rhirhi5773
    $11.27 More Info
Face-to-face dealing with needs of a customer and their needs

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    Face-to-face dealing with needs of a customer and their needs

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    7
    September 2022
    2021/2022
  • Looks into what accommodation, transportation, attractions and travel dates would be suitable and the prices of these needs.
  • Rhirhi5773
    $11.27 More Info
D1 - Making recommendations to tourism organisations on how they can improve their customer servicce

  • Summary

    D1 - Making recommendations to tourism organisations on how they can improve their customer servicce

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    September 2022
    2021/2022
  • Goes into detail on how an organisation can improve their customer service skills according to different needs and how they could have been met.
  • Rhirhi5773
    $11.27 More Info
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