International Business Law and Technology

This assignment on building a legal chatbot system (the 'Zara Legal Front Door') for an e-commerce platform. The document covers FAQ library development, risk classification frameworks, and AI-assisted customer service protocols for handling shipping, returns, defects, payments, and advanced legal questions. It includes practical exercises on low-risk and high-risk escalation procedures, chatbot conversation design, and structured handoff reporting for legal teams—making it essential for...

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5 pages

Written in 2025/2026

Grade 8-9

lisalukken4

This document provides a clause-by-clause risk assessment of a Service Level Agreement (SLA) for Oriano Systems B.V., analyzing critical weaknesses from a customer-friendly procurement perspective. It covers key SLA components including support provisions, response and resolution targets, reporting requirements, uptime commitments, and remedies. Essential reading for International Business Law and Technology students to understand practical contract negotiation, risk identification in service ag...

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3 pages

Written in 2025/2026

Grade 8-9

lisalukken4

Assignment 3 for International Business Law and Technology at Tilburg University, focusing on translating the EU Cyber Resilience Act into practical business operations for Signify's Philips Hue ecosystem. The assignment examines how cybersecurity regulation affects IoT product development, governance, support, and commercialization, with particular focus on the Hue Bridge as a connected product case study. This document is valuable for understanding how legal teams operationalize compliance ...

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6 pages

Written in 2025/2026

Grade 8-9

lisalukken4