WGU C425

Stakeholders Healthcare leaders must respond to the needs of ______ fairly, consistently and quickly to avoid conflict and ensure that the organization meets their interests. patient Leaders must facilitate the building of a culture that encourages staff to consider the _____ perspective. goals Leaders should set realistic, achievable ____ and benchmarks for quality of care, patient satisfaction, and staff satisfaction. Healthcare Organization technology community The HCO (______ ______...

Community hospital A short-stay general or specialty (e.g., women's, children's, eye, orthopedic) hospital, excluding those owned by the federal government Well-Managed Healthcare Organization The _________________________________ describes how excellence is achieved by large HCOs. It identifies the essential functions, their organization, and the measures that document their performance. vertical integration Large HCOs and healthcare systems have a very different vision, called vertical...

The support staff of a large urgent care facility sees no career advancement opportunities within the organization. The organization knows it must identify other ways to increase job satisfaction or there will be high employee turnover. Which action can improve job satisfaction in this scenario? -Starting recognition programs -Conducting employee surveys -Providing autocratic leadership -Increasing horizontal communication Starting recognition programs A hospital's governing board of tr...

Accommodation A style of dealing with conflict involving cooperation on behalf of the other party but not being assertive about one's own interests Accountability The expectation that employees will perform a job, take corrective action when necessary, and report upward on the status and quality of their performance Accounting audits Procedures used to verify accounting reports and statements Acquisition One firm buying another Activity-based costing (ABC) A method of cost accounting desi...

The internal environment includes: culture and climate Which of the following refers to the immediate environment surrounding a firm, including suppliers, customers, rivals, and new entrants? Competitive environment Pluto Inc. is computer technology corporation that has been manufacturing laptops for the last five years. Recently, in the face of sinking market share, Pluto reduced its dependency on laptops by venturing into tablets and smartphones. This is an example of _____. diversificati...

1.)The planning level with the shortest time horizon is known as _____ planning. A)operational B)tactical C)managerial D)developmental E)vertical A 2.)The planning process is similar to the _____ process in that both have a series of steps that are typically repeated in a cycle. A)strategy-mapping B)tactical alignment C)goal-setting D)decision-making E)environmental analysis D 3.)In a SWOT analysis, the absence of reliable suppliers would be considered as a(n): A)weakness and a thr...

A manager is asked to initiate activities that will support environmental scanning.Which activity should be used by this manager for this purpose? Reviewing production Monitoring competitors Setting the advertising budget Implementing a new program Monitoring competitors A manager, who is acting as an internal consultant, is asked for a product recommendation. Which activity is this manager performing? Overseeing the work of subordinates Coordinating work with several departments Devel...

vision statement where the organization wants to be in the future Mission Statement what the organization needs to do now to achieve the vision "Great Man" theory certain traits determine good leadership behavioral theory behaviors are conditioned as a result of the environment contingency theory based on the idea that leadership styles are situational transactional theory goals between the organization and individual must be aligned; reward system full-range theory a component of trans...

Describe strategic planning Making decisions about the organization's long-term goals and strategies Describe strategic goals major target long-term goals that are effective and efficient describe strategy pattern of actions and resource allocations designed to achieve the goals of the organization. 1. Where will we be active? 2. How will we get there (increase sales or acquire another company)? 3. How will we win the in the marketplace (keep prices low or offer the best service)? 4. how ...

A value chain is the sequence of activities that begins with raw materials. What result does a value chain end with? delivery of products and services what happens when an effective value chain is created profit margins are increased industry and market, competitor analysis, and social analysis are examples of which step in strategic planning process analysis of exteral opportunities and threats skilled management, positive cash flow, and well known brands are examples of which component o...