CONFLICT RESOLUTION (BUSI341)

MILESTONE Score You passed this Milestone 20 questions were answered correctly. 5 questions were answered incorrectly. 1 Which of the following is the best time to engage in the courageous/difficult conversation process? During a provocative event, so the parties can evaluate their actions in the moment Long enough after a provocative event that both parties are calm and not experiencing a fight/flight reaction Once both parties have indicated an openness to changing their positions if...

UNIT 2 — MILESTONE 2 Score You passed this Milestone 20 questions were answered correctly. 2 questions were answered incorrectly. 1 Which of the following describes the role of code in the communication process? To confirm that a message was received To provide more detailed context for a message To provide a consistent set of symbols containing information To represent a particular concept in a message CONCEPT Encoding Information 2 Trisha and Bill were in a mediation when Trish...

UNIT 5 — MILESTONE 5 Score You passed this Milestone 21 questions were answered correctly. 1 question was answered incorrectly. 1 When an individual uses attribution bias for out-group individuals, he or she may define those individuals' successes as any of the following, EXCEPT: They worked hard. They had good luck. They were cheating. They had assistance. CONCEPT Attribution Bias 2 Which of the following terms is used to describe actions that are totally dependent on a social...

UNIT 4 — MILESTONE 4 Score You passed this Milestone 17 questions were answered correctly. 5 questions were answered incorrectly. 1 What are rules or norms developed around in an organizational culture? Factors that directly or indirectly impact the specific goal or purpose of the organization What the boss or CEO thinks is right The goals or purposes of competing organizations The results of a general vote by all employees CONCEPT Cultural Model Applied to Smaller Groups 2 Which...

UNIT 6 — MILESTONE 6 Score You passed this Milestone 19 questions were answered correctly. 1 When parties engage in a courageous or difficult conversation with one another, the goal is to __________. change values and beliefs reach consensus build mutual understanding and respect generate an agreement that meets mutual needs CONCEPT Courageous/Difficult Conversation 2 George and Chris were the two best players on their high school soccer team, and had a tendency to compete with ...

UNIT 3 — MILESTONE 3 Score You passed this Milestone 18 questions were answered correctly. 3 questions were answered incorrectly. 1 Over dinner, Bethany told her friend, Jessica, "I'm just not sure whether my husband and I should buy a house now, or keep renting for a bit and wait to see if prices go down. But what if we wait, and homes just become more expensive? I want us to make the best financial decision for ourselves; I'm just not sure what that is." Jessica replied, "So yo...