MHA 702

Ace your MHA 702 Exam 7 covering Chapters 19-21 with this comprehensive actual exam study guide featuring 40 complete questions and verified correct answers for 2026/2027. Master essential healthcare management topics including social media in HR (cyber-vetting, nonprofessional content, recruitment impacts), labor relations and unionization (NLRA, Taft-Hartley Act, collective bargaining, union organizing signs, unfair labor practices), alternative dispute resolution (arbitration, mediation, bind...

This document provides a complete set of MHA 702 Chapters 13–15 2026 questions with verified answers, including expert explanations. Key topics cover human resources management, interviewing best practices, legal considerations in employment hiring, reference checks, and the correct roles of department managers and recruiters. This resource is designed to help students and professionals prepare effectively for MHA 702 exams in 2026, ensuring knowledge of HR procedures, compliance with the Civi...

This document contains updated exam questions and correct answers for MHA 702 Exam 3, covering Chapters 7 through 9. It includes fully verified solutions aligned with the 2025 course updates, ensuring accurate and comprehensive coverage of key health administration concepts. The material is structured to support efficient exam preparation and reflects the latest tested content.

LSUS MHA 702 CH 11 EXAM QUESTIONS AND ANSWERS WITH COMPLETE SOLUTIONS VERIFIED Partnership with HR The process initiated when department manager provides an approved personnel requisition to HR. senior manager, COO, CFO Who usually must justify & approve new employees? review position description, check references & verify education, procure candidates What will HR do once position is approved? 5 How many candidates will HR normally procure? Uses a standardized list of questions; disc...

MHA 702 EXAM 3 QUESTIONS AND ANSWERS WITH COMPLETE SOLUTIONS VERIFIED Benchmarks •Indicators of productivity that have been developed through the collective experience of several organizations or published by interested groups, i.e., insurance companies and CMS •Benchmarks are inexpensive (to obtain, but NOT always to meet!) Readily applicable but usually not as accurate as other sources they can be misleading because users often have no clear idea about the method on which a benchmar...

MHA 702 CH 12 EXAM QUESTIONS AND ANSWERS WITH COMPLETE SOLUTIONS VERIFIED LATEST UPDATE Many contemporary healthcare organizations are administered through state and local governments and therefore are governed by a personnel administration process known as the_____. civil service system. Civil service systems are defined by either state or local laws and are overseen by a body that is typically referred to as a ____. civil service commission Some of the main features of personnel adminis...

MHA 702 CHAPTER 8 EXAM QUESTIONS AND ANSWERS WITH COMPLETE SOLUTIONS VERIFIED SOLUTIONS VERIFIED Compensation •A primary task for HR - to maintain compensation system •HR should strive to remain current and competitive with compensation levels in the healthcare industry and local labor market •HR expected to recommend changes in compensation •Recommendations usually reviewed by Board of Directors before being implemented Recommendations •Timing of changes and the rationale for...

MHA 702 CH 20 EXAM QUESTIONS AND ANSWERS WITH COMPLETE SOLUTIONS VERIFIED what are the three philosophies of the history of management styles authoritarian, legalisitic, and humanistic ___ is the first school of management, minimizes the importance of people. authoritarian management in authoritarian management, the motivating force for productivity is fear autocratic managers are unquestionably in charge employees have two options with authoritarian management: do as they are told o...

MHA 702 EXAM 4 QUESTIONS AND ANSWERS WITH COMPLETE SOLUTIONS VERIFIED LATEST UPDATE before it becomes a problem the best time to address a problem is prevention should be practiced whenever possible improves morale preventing problems before they begin reduces stress and visible attention employee tardiness and absenteeism deserve a managers avoid problems conscientious and common sense management helps to minimize or pervasive issues of employee privacy and confidentiality are bu...

MHA 702 CH 23 EXAM QUESTIONS AND ANSWERS WITH COMPLETE SOLUTIONS VERIFIED LATEST UPDATE Senior management should ____. support hr and its programs HR leaders should be members of an organizational administrative team ____ should be competitive and should recognize and reward performance compensation benefits should be __. valued by employees training and development activities should be effective and constructively focused employees should have opportunities for growth and promotio...

MHA 702 CH 11 EXAM QUESTIONS AND ANSWERS WITH COMPLETE SOLUTIONS VERIFIED LATEST UPDATE Recruiting should be a process that is initiated when: department managers provide an approved requisition to HR Personnel requisition provided by managers to HR usually has to be approved by senior management or c suite executive Once the personnel requestion is approved, HR will : review position description to be sure it is up to date, check references and verify education, procure candidates (norm...

MHA 702 TEST 7 EXAM QUESTIONS AND ANSWERS WITH COMPLETE SOLUTIONS VERIFIED LATEST UPDATE A social media policy should cover Disclosure of confidential business information Complaints about business customers/clients Disparaging comments about the business or how it is operated Harassment, intimidation, or other criticism of fellow employees If a union is present, interactions with employees are governed by a contract Also known as a collective bargaining agreement The National Labor Re...

MHA 702 CHAPTER 3 EXAM QUESTIONS AND ANSWERS WITH COMPLETE SOLUTIONS VERIFIED Norris-LaGuardia Act (1932) Encouraged union formation and activities National Labor Relations Act (1935) Compelled management to negotiate with unions -AKA Wagner Act Social Security Act (1935) Established social insurance Fair Labor Standards Act (1938) Establishes minimum wage Labor Management Relations Act (1947) Amended the Wagner Act and established an 80 day "cooling off" period during strike ...

MHA 702 CH 21 EXAM QUESTIONS AND ANSWERS WITH COMPLETE SOLUTIONS VERIFIED LATEST UPDATE ____ is a legal alternative to litigation (alternative conflict resolution); may be voluntary or specified in a contract arbritration Parties in a dispute present their positions to a neutral third party fort resolution, also known as a arbitrator results of arbitrations can be binding or non binding with binding arbitration, the decision of an aribitrator can be converted into a legal judgement pu...

MHA 702 CH 18 EXAM QUESTIONS AND ANSWERS WITH COMPLETE SOLUTIONS VERIFIED LATEST UPDATE The case study emphasizes ______ and these are often overlooked or relegated to a secondary position when HR rules and regulations are being applied. moral and ethical principles. _____ are important in any situation involving management. Ethics Because HR involves people and their means of earning a living, the importance of ethics _____. increases The case is related from the perspective of the org...

MHA 702 CH 9 EXAM QUESTIONS AND ANSWERS WITH COMPLETE SOLUTIONS VERIFIED LATEST UPDATE A _____ is a structured event. It involves a periodic examination of performance to ascertain how well a particular employee is performing relative to what is expected. performance appraisal . Performance appraisal is based on two documents, a_____. position or job description and a performance appraisal form Different organizations may use different names for the performance appraisal process. The more...

MHA 702 CHAPTER 2 EXAM QUESTIONS AND ANSWERS WITH COMPLETE SOLUTIONS VERIFIED HR typically reports to: -CEO -COO Why is the CEO preferred: -Strengthens department -preserves independence -Limits conflicts fo interest -Avoid inner-departmetn conflict Line -Perform work -Creates revenue & products Staff -Facilitate work -Supports Line departments -rarely generates revenue Effectiveness of HR depends on.. CEO attitude Determine if Line or Staff: Workflow IS interrupted Line D...

MHA 702 CH 10 EXAM QUESTIONS AND ANSWERS WITH COMPLETE SOLUTIONS VERIFIED LATEST UPDATE An organization should focus on succession planning for the most senior executive position, which is: chief executive officer Organizations should create succession plans for their CEOs before moving on to____. other senior managers Succession plans for middle managers are often more accurately described by the term _____. career planning A key difference between succession planning and career planni...

MHA 702 CH 14 EXAM QUESTIONS AND ANSWERS WITH COMPLETE SOLUTIONS VERIFIED LATEST UPDATE The primary objective of a manager's actions in response to people problems is the____. correction of behavior Depending on the nature of the problem, behavioral issues are addressed through ______. individual coaching, counseling, activities to improve performance, or disciplinary actions Disciplinary action is customarily applied in a progressive manner. The extent or severity of the corrective ac...