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Infosys 4
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what is an import set 
A tool used to import data from various data sources, and map that data into ServiceNow tables. 
 
 
what are the different parts of the service portfolio 
service pipeline, service catalogue, and retired services. past(retired) present(catalogue) and future(pipeline) collection of services offered by a provider. 
 
 
 
 
 
 
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what is the major difference between ITIL V3 and ITIL V4 
ITIL v3 describes a flow of activities along with the information about sugge...
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