HDI-CSR
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HDI-CSR (Customer Service 
Representative) Practice Test ACTUAL 
UPDATED QUESTIONS AND CORRECT 
ANSWERS 
Recognizing that a customer's psychological needs must be met when resolving incidents is 
called? - CORRECT ANSWERSCustomer Call Differentiating 
What is the best way to minimize conflict with a customer? - CORRECT 
ANSWERSRemain friendly towards the customer. 
A talkative customer can result in extended call times. What is the best practice for 
disengaging from a customer? - C...
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HDI-CSR (Customer Service 
Representative) Practice Test ACTUAL 
UPDATED QUESTIONS AND CORRECT 
ANSWERS 
Recognizing that a customer's psychological needs must be met when resolving incidents is 
called? - CORRECT ANSWERSCustomer Call Differentiating 
What is the best way to minimize conflict with a customer? - CORRECT 
ANSWERSRemain friendly towards the customer. 
A talkative customer can result in extended call times. What is the best practice for 
disengaging from a customer? - C...