HDI-CSR
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HDI –CSR 1
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HDI CSR 12
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HDI-CSR 30
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HDI-CSR (Customer Service Representative) Practice Test ACTUAL UPDATED QUESTIONS AND CORRECT ANSWERS Recognizing that a customer's psychological needs must be met when resolving incidents is called? - CORRECT ANSWERSCustomer Call Differentiating What is the best way to minimize conflict with a customer? - CORRECT ANSWERSRemain friendly towards the customer. A talkative customer can result in extended call times. What is the best practice for disengaging from a customer? - C...
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HDI-CSR (Customer Service Representative) Practice Test ACTUAL UPDATED QUESTIONS AND CORRECT ANSWERS Recognizing that a customer's psychological needs must be met when resolving incidents is called? - CORRECT ANSWERSCustomer Call Differentiating What is the best way to minimize conflict with a customer? - CORRECT ANSWERSRemain friendly towards the customer. A talkative customer can result in extended call times. What is the best practice for disengaging from a customer? - C...