MANA 202 : Human Behaviour in Organization

CHAPTER 16: ORGANIZATIONAL CULTURE (OC) 1 Identify the three levels of culture and evaluate the roles they play in an organization. 4 Describe five ways leaders reinforce organizational culture. 5 Describe the three stages of organizational socialization and the ways culture is communicated in each step. 7 Explain actions managers can take to change organizational culture. 8 Identify the challenges organizations face developing positive, cohesive cultures.

CHAPTER 12: LEADERSHIP 1 Discuss the differences between leadership and management and between leaders and managers. 2 Explain the role of trait theory in describing leaders. 4 Describe and compare the three contingency theories of leadership. 5 Discuss the recent developments in leadership theory of leader-member exchange and inspirational leadership. 7 Define followership and identify different types of followers.

CHAPTER 10: DECISION MAKING 1 Identify the steps in the decision-making process. 2 Describe various models of decision making. 3 Discuss the individual influences that affect decision making. 4 Explain how groups make decisions.

CHAPTER 9: WORK TEAMS AND GROUPS 1 Define group and work team. 3 Identify the factors that influence group behaviour. 4 Describe how groups form and develop. 5 Explain how task and maintenance functions influence group performance. 8 Explain the importance of upper echelons and top management teams.

CHAPTER 7: STRESS AND WELL BEING 2 Compare four different approaches to stress. 4 Identify work and nonwork causes of stress. 7 Discuss individual factors that influence a person's response to stress and strain. 8 Identify the stages of preventive stress management.

Textbook summary CHAPTER 6: Learning and Performance Management

Textbook Summary: CHAPTER 3: Personality, Perception and Attribution. 2. Explain how personality influences behaviour in organizations? 3. Discuss the practical application of personality theories in organizations. 4. Define social perception and explain the factors that affect it. 5. Identify seven common barriers to social perception. 6. Explain the attribution process and how attributions affect managerial behaviour. CHAPTER 4: Attitudes, Emotions and Ethics.

Textbook summary : 1. Define organizational behaviour? 3. Identify the important system components of an organization. 6. Evaluate the opportunities that change creates for organizational behaviour.