Managing Service Organisations

Universiteit Gent (UGent)

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  • Summary

    Summary MSO

  • Dit is een samenvatting van volgende papers: - "Service Blueprinting: a practical technique for service innovation" - "Moving the Customer Experience Field Forward: Introducing the TCQ Nomenclature" - "Servitization: or why services managment is relevant for manufacturing environments" - "Problem-solving behaviour of nurses in a lean invironment" - "Understanding customer experience throughout the customer journey" - "The one number you need to grow" - "How to sell services m...
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Samenvatting Case Studies MSO
  • Class notes

    Samenvatting Case Studies MSO

  • De case studies: - Cleveland Clinic - Oberoi hotels - Acces Blocking GUH - Virginia Mason - WeWork - Komatsu En notities van de inleidende les + wrap-up sessie
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