Managing Service Organisations
Universiteit Gent (UGent)
Here are the best resources to pass Managing Service Organisations. Find Managing Service Organisations study guides, notes, assignments, and much more.
All 3 results
Sort by:
-
Summary
Summary MSO
-
-251January 20212020/2021Available in bundle
- Dit is een samenvatting van volgende papers: 
- "Service Blueprinting: a practical technique for service innovation" 
- "Moving the Customer Experience Field Forward: Introducing the TCQ Nomenclature" 
- "Servitization: or why services managment is relevant for manufacturing environments" 
- "Problem-solving behaviour of nurses in a lean invironment" 
- "Understanding customer experience throughout the customer journey" 
- "The one number you need to grow" 
- "How to sell services m...
-
$6.45 More Info
tessacasier
-
Class notes
Samenvatting Case Studies MSO
-
-128January 20212020/2021Available in bundle
- De case studies: 
- Cleveland Clinic 
- Oberoi hotels 
- Acces Blocking GUH 
- Virginia Mason 
- WeWork 
- Komatsu 
En notities van de inleidende les + wrap-up sessie
-
$4.10 More Info
tessacasier