Tcq nomenclature Samenvattingen, Notities en Examens

Dit is een samenvatting van volgende papers en hoofdstukken: - "Service Blueprinting: a practical technique for service innovation" - "Moving the Customer Experience Field Forward: Introducing the TCQ Nomenclature" - "Servitization: or why services managment is relevant for manufacturing environments" - "Problem-solving behaviour of nurses in a lean invironment" - "Understanding customer experience throughout the customer journey" - "The one number you need to grow" - "How to...