APCO LAW
Questions With Complete Solutions
A __________ is a guide to thinking and a __________ is a guide to action. Policy,
procedure
Is a process of supplying supplemental personnel, equipment or other resources to an incident in
order to assist agencies in a time of need. Mutual Aide
Public safety communications have primary functions or tasks which are referred to as
Vital services
A PSAP's ________defines the relationship between telecommunications, supervisors, and
management. Chain of Command
Requires the simultaneous dispatch of multiple resources for certain emergencies Mutual
response
, APCO LAW
Questions With Complete Solutions
The vital services of a public safety communications System are to provide_________ between
the psap and the public, agency personnel, other agencies and support services
Communication
A question that cannot be answered yes or no is called Open ended question
What is based on assumptions? Inference
What is based on facts? Observation
What is repeating in a short declarative statement the emotions or feelings the sender is
communicating? Reflective feelings
Involves demonstrating an interest in understanding and what is being said by staying focused,
asking questions, listening for the main point and listening for the rationale behind what is being
said Active listening
Questions With Complete Solutions
A __________ is a guide to thinking and a __________ is a guide to action. Policy,
procedure
Is a process of supplying supplemental personnel, equipment or other resources to an incident in
order to assist agencies in a time of need. Mutual Aide
Public safety communications have primary functions or tasks which are referred to as
Vital services
A PSAP's ________defines the relationship between telecommunications, supervisors, and
management. Chain of Command
Requires the simultaneous dispatch of multiple resources for certain emergencies Mutual
response
, APCO LAW
Questions With Complete Solutions
The vital services of a public safety communications System are to provide_________ between
the psap and the public, agency personnel, other agencies and support services
Communication
A question that cannot be answered yes or no is called Open ended question
What is based on assumptions? Inference
What is based on facts? Observation
What is repeating in a short declarative statement the emotions or feelings the sender is
communicating? Reflective feelings
Involves demonstrating an interest in understanding and what is being said by staying focused,
asking questions, listening for the main point and listening for the rationale behind what is being
said Active listening
