OPERATIONS & SUPPLY
CHAIN MANAGEMENT
EXAM PREPARATIONS FOR Y1Q2
JEFFREY ENGELS
,TABLE OF CONTENT
Lectures & Training Sessions……………………………………………………………………………………………………p.2-p.24
Week 1…………………………………………………………………………………………………………………………p.2+p.3
Week 2…………………………………………………………………………………………………………………………p.4-p.8
Week 3……………………………………………………………………………………………………………………….p.9+p.10
Week 4……………………………………………………………………………………………………………………..p.11-p.14
Week 5…………………………………………………………………………………………………………………..…p.15-p.17
Week 6……………………………………………………………………………………………………………………..p.18-p.22
Week 7……………………………………………………………………………………………………………………..p.23+p.24
Book Summaries……………………………………………………………………………………………………………………p.25-p.54
Chapter 1 - Introduction to Operations and Supply Chain Management……………………p.25-p.27
Chapter 2 - Operations and Supply Chain Strategies………………………………………………….p.28-p.32
Chapter 3- Process Choice and Layout Decisions in Manufacturing and Services……...p.33-p.39
Chapter 4 -Business Processes…………………………………………………………………………………..p.40-p.46
Chapter 5 - Managing Quality………………………………………………………………………..…………p.47-p.54
Practice test (based on the lectures)……………………………………………………………………………………………..p.55
Answers to the test……………………………………………………………………………………………………………….p.56+p.57
1
,Lectures & Trainings
Week 1
Operations management: The planning, scheduling, and control of the activities that transform
inputs into finished goods and services.
Logistics
A common definition of this are the 7 right of logistics:
Getting
- The right product
- To the right customer
- At the right time
- At the right place
- In the right condition
- In the right quantity
- At the right cost
Logistic management: Logistic management is that part of the supply chain management that plans,
implements, and controls the efficient, effective forward and reverse flow and storage of goods,
services, and related information between the point of origin and the point of consumption in order
to meet customer requirements.
Supply chains
A supply chain ‘encompasses all activities associated with the flow and transformation of goods from
the raw material stage (extraction), through to the end user, as well as the associated information
flows”.
Supply chain management: The active management of supply chain activities and relationships in
order to maximize customer value and achieve a sustainable competitive advantage.
2
, There are 7 reasons for supply chain failures:
1) Offshoring: This makes it increasingly difficult for firms to monitor supply chains adequately.
2) Increasing complexity of supply chains: This means that companies are often unaware of who
their suppliers were subcontracting to.
3) Cost pressures: This can lead to compromise on quality and ethics.
4) Geographic clustering: Making manufacturers vulnerable to a localized disaster.
5) Modern communications: This can damage reputations quickly.
6) Just-in-time production methods: These have reduced the time to recover from supply chain
failure.
7) Dependence on multiple suppliers: Increasing overall vulnerability.
3
CHAIN MANAGEMENT
EXAM PREPARATIONS FOR Y1Q2
JEFFREY ENGELS
,TABLE OF CONTENT
Lectures & Training Sessions……………………………………………………………………………………………………p.2-p.24
Week 1…………………………………………………………………………………………………………………………p.2+p.3
Week 2…………………………………………………………………………………………………………………………p.4-p.8
Week 3……………………………………………………………………………………………………………………….p.9+p.10
Week 4……………………………………………………………………………………………………………………..p.11-p.14
Week 5…………………………………………………………………………………………………………………..…p.15-p.17
Week 6……………………………………………………………………………………………………………………..p.18-p.22
Week 7……………………………………………………………………………………………………………………..p.23+p.24
Book Summaries……………………………………………………………………………………………………………………p.25-p.54
Chapter 1 - Introduction to Operations and Supply Chain Management……………………p.25-p.27
Chapter 2 - Operations and Supply Chain Strategies………………………………………………….p.28-p.32
Chapter 3- Process Choice and Layout Decisions in Manufacturing and Services……...p.33-p.39
Chapter 4 -Business Processes…………………………………………………………………………………..p.40-p.46
Chapter 5 - Managing Quality………………………………………………………………………..…………p.47-p.54
Practice test (based on the lectures)……………………………………………………………………………………………..p.55
Answers to the test……………………………………………………………………………………………………………….p.56+p.57
1
,Lectures & Trainings
Week 1
Operations management: The planning, scheduling, and control of the activities that transform
inputs into finished goods and services.
Logistics
A common definition of this are the 7 right of logistics:
Getting
- The right product
- To the right customer
- At the right time
- At the right place
- In the right condition
- In the right quantity
- At the right cost
Logistic management: Logistic management is that part of the supply chain management that plans,
implements, and controls the efficient, effective forward and reverse flow and storage of goods,
services, and related information between the point of origin and the point of consumption in order
to meet customer requirements.
Supply chains
A supply chain ‘encompasses all activities associated with the flow and transformation of goods from
the raw material stage (extraction), through to the end user, as well as the associated information
flows”.
Supply chain management: The active management of supply chain activities and relationships in
order to maximize customer value and achieve a sustainable competitive advantage.
2
, There are 7 reasons for supply chain failures:
1) Offshoring: This makes it increasingly difficult for firms to monitor supply chains adequately.
2) Increasing complexity of supply chains: This means that companies are often unaware of who
their suppliers were subcontracting to.
3) Cost pressures: This can lead to compromise on quality and ethics.
4) Geographic clustering: Making manufacturers vulnerable to a localized disaster.
5) Modern communications: This can damage reputations quickly.
6) Just-in-time production methods: These have reduced the time to recover from supply chain
failure.
7) Dependence on multiple suppliers: Increasing overall vulnerability.
3
